VP of Operations, North Texas

Palm Medical Centers•Fort Worth, TX

About The Position

Palm Primary Care ("Palm") is a physician-led primary care medical group with a growing presence across Florida and North Texas. Our model is centered on delivering high-quality, value-based care with a strong emphasis on patient outcomes, provider satisfaction, and operational excellence. As a group operating across Medicare Advantage, Medicaid, ACA, and commercial populations under both risk-based and fee-for-service contracts, we are focused on building a scalable, high-performing platform that aligns clinical quality, patient experience, and financial performance. Position Overview The VP of Operations, North Texas (the “VP”) serves as the clinic operations leader for performance of Palm’s Texas market primary care centers. Will be responsible for day-to-day activities with clinic administrative staff, clinic facility management, integration of clinics, and execution of market priorities at the direction of the Texas Market President. This role partners closely with the Texas Market President, the senior market medical leader, and corporate operations staff to drive execution, financial and operational performance, and ensure strong alignment between clinical and operational teams. Interaction with clinical team is critical and will require local travel between primary care centers.

Requirements

Bachelor’s degree in business, finance, or health administration
8–12+ years of multi-site healthcare operations leadership, preferably in primary care setting
Proven ability to collaborate and build relationship with providers and clinic staff
Proven ability to create process standardization across multiple sites
Strong leadership, analytical, and communication skills

Nice To Haves

Knowledge of E/M coding, CPT/HCPCS, ICD-10, and Medicare risk adjustment preferred

Responsibilities

Lead day-to-day operations across all Texas clinics, ensuring performance across access, productivity, staffing, and patient experience
Provide leadership, development and direct oversight to market staff and clinic teams, establishing clear expectations, accountability, and operating cadence
Identify performance gaps and implement operational improvements to drive consistency, efficiency, and scalability across the market
Responsible for operational drivers of North Texas financial performance, including revenue growth, cost management, and clinic-level profitability
Create actionable plans and hold teams accountable for execution
Monitor performance trends and proactively identify opportunities to improve margins and efficiency
Partner closely with the Market medical leader, to help drive provider outcomes across quality, productivity, and growth
Build strong, trust-based relationships with providers and clinic administrators, ensuring alignment between operational support and clinical expectations
Actively address performance gaps and ensure providers are supported with appropriate staffing, workflows, and infrastructure
Responsible to work with Revenue Cycle leadership to ensure strong alignment between clinic operations and billing performance
Drive accountability and day-to-day oversight at the clinic level for front-end execution, documentation quality, and charge capture
Develop initiatives that improve cash flow, reduce denials, and strengthen overall revenue integrity
Support execution of growth initiatives, including leading the integration of new clinics and providers into the North Texas market, working closely with corporate teams to ensure successful ramp and performance
Work closely with Texas Market President to align local market operations with enterprise priorities
Partner with Finance, Revenue Cycle, Clinical, HR, and other teams to ensure coordinated execution across the organization