VP of Operations & Employee Experience

Overwatch Mission Critical•Austin, TX

8h•Hybrid

About The Position

Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry. Their mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands, deploying high-end engineers and seasoned professionals. The company is looking for a VP of Field Operations & Employee Experience to lead the day-to-day operational management of its field workforce. This role focuses on how field employees are supported, managed, and experience the organization outside of project delivery, owning operational processes like PTO, expenses, HR coordination, benefits support, and ongoing engagement. The position ensures the field workforce operates effectively, consistently, and at scale, distinct from project delivery.

Requirements

12+ years of experience in operations, field operations, or workforce operations leadership
Experience supporting large, distributed field teams (construction, industrial, or similar environments preferred)
Strong understanding of workforce operations, including PTO, expenses, employee support, and day-to-day field operations
Experience driving process standardization and operational efficiency across high-volume, people-driven environments
Ability to operate effectively between field teams and corporate functions (HR, systems, leadership)
Strong problem solver with the ability to bring structure to high-volume, people-related operations
Proven ability to lead through others and manage multi-layered teams
Strong cross-functional leadership and communication skills

Responsibilities

Oversee all day-to-day administrative and operational processes impacting field employees
Ensure consistent handling of: PTO, expenses, benefits coordination, workforce-related administrative needs
Lead Associate Directors responsible for direct engagement with field employees
Ensure consistent support model across regions
Set clear operating rhythms and expectations
Establish weekly touchpoints and structured check-ins
Monitor employee sentiment, issues, and engagement
Act as escalation point for field-related HR issues (in partnership with HR)
Track and manage field attrition trends
Identify root causes and implement improvements
Improve consistency and predictability of workforce experience
Partner with HR, and Enterprise Ops
Ensure HQ processes actually work in the field
Provide feedback to improve systems and workflows