VP of Market Operations

Tools for Humanity•San Francisco, CA

68d•$310,000 - $350,000

About The Position

As the Vice President of Market Operations, you will lead and scale World’s operations across all markets globally, serving as the architect of how we bring our mission to life on the ground. You will be responsible for developing and executing our global go-to-market strategy, ensuring operational excellence in each region, and driving sustainable user growth worldwide. You will build and manage a distributed team of regional General Managers (with currently 10 GMs). Additionally, you will have overall responsibility for all central operations functions (Logistics, Trust and Safety, Customer Support, Translations, and Global Projects), which will be managed by the Director of Central Operations reporting to you. This is both a strategic and hands-on leadership role: you will set the long-term vision for World’s global operations while also driving key initiatives — from launching in a new country to refining processes in a mature market. You will own the Market Operations P&L, making data-driven decisions to balance growth and costs. Additionally, you will represent the World project externally, engaging with major partners and regulators across different countries. You will work closely with the CEO and collaborate with other executives (Product, Marketing, Policy, Legal, Finance, etc.) to align operations with overall company objectives. This role is based in San Francisco, reports to the CEO, and is a core member of our executive leadership team. Your leadership will be instrumental in establishing World’s presence and reputation globally and in shaping how the project scales from currently tens of markets to eventually hundreds.

Requirements

Excellent educational background. You have a BSc degree from a top-tier institution; an advanced degree (MBA or equivalent) is a plus.
Global operations leadership experience. You have 12–15+ years of relevant experience, including senior roles scaling operations in a high-growth, two-sided marketplace or similar environment.
Proven P&L and business accountability. You have managed large budgets or P&Ls and delivered results against financial targets. You make data-informed decisions to improve unit economics and ROI.
Strategic thinker and hands-on executor. You can zoom out to set vision and direction, but you also thrive in getting things done on the ground.
Exceptional cross-functional collaborator. Your influence extends beyond your direct team. You have effectively worked with product managers, engineers, policy/legal teams, and sales/BD teams to launch or scale initiatives.
Inspiring leader and team-builder. You have built and led high-performing teams, and you excel at managing managers. You are skilled at recruiting talent who “raise the bar.”
Willingness to travel and be on the ground. You are based in San Francisco (or willing to relocate) and ready to travel internationally 30-50% of the time as needed.

Responsibilities

Oversee and continuously improve the day-to-day operations of our Orb network
Ensure high-quality, reliable operations and a consistent user experience globally
Scale the network of Operators and physical Orb sites
Experiment with and implement new operating models to optimize for efficiency, scalability, and sustainability
Own the global Market Ops P&L and key metrics
Identify operational risks and bottlenecks early and lead the charge in resolving them
Serve as the single point of accountability for the success of Market Operations globally
Build and manage relationships with large-scale external partners to accelerate network growth
In partnership with Business Development, identify, negotiate, and secure integration partnerships that amplify World’s reach and utility
Build, lead, and mentor a world-class global operations team
Directly manage regional GMs and the Director of Central Operations
Drive hiring to fill capability gaps in new markets and ensure we attract top-notch, mission-aligned talent
Create a culture of accountability, ownership, and continuous improvement
Foster cross-functional coordination between local ops teams and central teams to ensure alignment and knowledge sharing
Be one of the public faces of World in key forums and with high-level stakeholders
Engage with external audiences to evangelize our mission and build trust in our operations
Collaborate with Policy, Legal, and Communications teams to navigate varied regulatory landscapes and maintain our reputation and compliance in each market