VP of Digital Product, Online/Mobile Banking

First Technology Federal Credit Union • Marlborough, MA

13d • $210,000 - $250,000 • Hybrid

About The Position

The Vice President leads the enterprise vision, strategy, and execution of consumer facing digital banking platforms, ensuring they are intuitive, reliable, secure, and deeply aligned to evolving member needs. Online and Mobile Banking serve as the primary way members experience the credit union, shaping trust, loyalty, and satisfaction with every interaction. As expectations accelerate and digital capabilities advance, this role guides consumer digital banking as a dynamic ecosystem that continuously improves how members manage, move, and understand their money. This role advances a unified digital experience that strengthens member relationships, increases engagement, and supports long term growth.

Requirements

• 10 years of relevant experience in product operations or product management
• 10 years as a people leader, leading a diverse team including hiring, coaching and performance management
• Proven track record of delivering and managing complex digital products on a scale, preferably within financial services or other highly regulated industries.
• Deep expertise in online and mobile banking platforms, underlying technologies, and emerging digital capabilities that shape modern financial experiences.
• Strong strategic, analytical, and conceptual thinking skills, with the ability to translate complex insights and technical concepts into actionable product strategies and measurable business outcomes.
• Exceptional communication and executive‑level influencing skills, with the ability to collaborate effectively across Product, Technology, Operations, Risk, Compliance, and Member Experience functions.
• Demonstrated leadership capability, including experience building, developing, and inspiring high‑performing product teams in fast‑paced, transformation‑oriented environments.
• Bachelor's degree or 4 additional years of relevant experience in lieu of a degree

Nice To Haves

• advanced degree is preferred

Responsibilities

• Define and own the long‑term product vision for consumer Online & Mobile Banking, ensuring alignment with member experience, growth, and operational excellence.
• Establish digital banking as a unified platform, balancing partner‑delivered capabilities with strategic customization needs to deliver scalable, cohesive experiences.
• Set clear product principles and strategic guardrails that guide cross‑functional teams, vendor partners, and investment decisions.
• Anticipate evolving member expectations and emerging capabilities—including AI‑driven insights, personalization, and proactive financial‑wellness features.
• Own the full lifecycle of consumer Online & Mobile Banking—from strategy and discovery through delivery, optimization, and ongoing modernization.
• Balance differentiated member experience enhancements with foundational investments in platform performance, resilience, stability, scalability, accessibility, and security.
• Partner with Experience Excellence and Operations to ensure digital experiences reduce friction and support assisted service channels.
• Drive enterprise‑aligned roadmap prioritization grounded in member outcomes, business value, platform health, and measurable performance indicators.
• Lead, develop, and mentor Product Managers responsible for core consumer digital banking domains, ensuring clear ownership and strong product delivery practices.
• Establish discovery and delivery processes rooted in voice‑of‑the‑member insights, behavioral data, experimentation, and continuous outcome measurement.
• Define and track key success metrics—including adoption, engagement, completion rates, resilience, availability, and satisfaction—to measure impact and guide iteration.
• Serve as the primary product leader for consumer Online & Mobile Banking in executive, governance, and steering forums, influencing priorities and investment decisions.
• Collaborate closely with Digital Experience Design & Research, Risk, Compliance, Information Security, and Technology to ensure intuitive, accessible, compliant, and resilient digital experiences.
• Own strategic relationships with digital banking platforms and ecosystem partners, guiding build‑vs‑buy decisions, maximizing platform capabilities, and driving modernization initiatives that improve speed, reliability, observability, and developer enablement.
• Build and sustain a high‑performing digital banking product organization by developing talent, clarifying decision rights, promoting continuous learning, and championing a member‑centric product culture across the enterprise.

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off (PTO): You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40-hours of sick time, and three personal days, which will refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 501-1,000 employees