VP of Clinical Operations

Posterity Health•Englewood, CO

1d•$150,000 - $200,000•Onsite

About The Position

The VP of Clinical Operations is responsible for organizing, directing, and overseeing daily clinical operations as well as clinical processes and procedures across multiple Posterity Health sites. This position collaborates closely with the CMO and the operational management team to ensure optimal clinical operations, prioritizing clinical quality and patient safety, while also promoting the efficient and effective functioning of technology-enabled clinical processes across various specialties and programs. The VP of Clinical Operations serves as a key liaison with physicians and staff, actively supports clinical staff education, growth, and development, and acts as a patient advocate. The VP of Clinical Operations plays a crucial role in developing and evaluating new models of care, as well as establishing new specialties, procedures, and practice sites. The role will oversee and automate the patient's experience from the initial referral through treatment. Key strengths include leadership, problem-solving skills, physician practice EMR knowledge, and communication. This position is expected to travel, performing quality, safety and process audits 10% of the time, assisting the practice sites with clinical operation improvements.

Requirements

Bachelor's degree in nursing or other clinical degree
Minimum of 10-15 years in the areas of clinical operations
Minimum of 2 years of project management, certification preferred
Experience building and enhancing a digital healthcare environment and supporting the delivery of telehealth services.
Experience with surgery scheduling and procedure management
Experience with clinical data management
Ability to evaluate medical data and proficient knowledge of medical terminology
Excellent oral and written communication skills
Strong emotional intelligence
Agile and even-tempered in facing changing daily demands
Strong affinity for respect, inclusion, integrity, team, and excellence
Provider Enablement & Engagement
Digital Healthcare Experience
Value-Based Care (VBC) Transformation
Cross-Functional Program Management
Clinical Implementation & Adoption
Healthcare Operations & Integrations
Data-Driven Process Optimization
Revenue Cycle Start-Up & Scale Execution
P&L Accountability
Team Leadership & Change Management

Nice To Haves

Quality and Safety certification strongly preferred, such as the CPHQ
Preferred Experience in Fertility or Uorlogy with a background using Athena

Responsibilities

In collaboration with operational and medical leadership, establishes effective patient care processes and workflows.
Optimize technology to streamline workflows and processes, enhancing overall efficiency and client service delivery.
Develops and supports policies and procedures that support the provision of quality and timely patient care services.
Plan, coordinate, implement, and monitor projects and initiatives relating to operations, and ensure they are consistent with the strategic mission.
Build out the APP network with training, onboarding, and HR oversight.
Maintain appropriate quality control programs and proactively partner with risk, quality, safety, and clinical operations leadership to ensure continuous monitoring and improvement in the provision of clinical and ancillary services and infection prevention.
Responsible for the overall performance, execution, control, and completion of Clinical Operations services.
Communicate and work collaboratively across markets, lanes, divisions, and companies to drive success.
Provide and/or monitor monthly scorecards and other related reports, and create action plans to improve patient satisfaction and clinical performance.
Refine the digital patient experience, including call center and online patient outreach and follow-up.
Contribute to the preparation and review of clinical program documents and other study-related documents, assuring quality and consistency.
Keep abreast of regulatory and clinical practices and utilize this knowledge during the ongoing development and adjustment of processes.
Hire, onboard, and train personnel.