VP of Account Management

Boltive

About The Position

About the role What You’ll Own Client Success and Account Management Leadership Own net revenue retention, expansion revenue, and overall client health across the customer portfolio Lead, coach, and scale the Account Management team with clear expectations, operating cadence, and accountability Build repeatable systems for renewals, expansion identification, executive check-ins, and risk detection Serve as the senior escalation point for high-stakes client issues involving privacy, ad security, regulatory, or reputational risk Translate client feedback and behavioral signals into actionable insights for Product, Sales, and Executive Leadership Partner closely with the CEO on strategic accounts, renewal strategy, and long-term customer planning What we provide to help you succeed We recognize and value our employees and strive to create a healthy and supportive environment for our team. Here are some of the "perks" (though we see them as necessities) we provide to ensure our company can thrive: Top-tier Medical, Dental, and Vision Unlimited PTO 401k Flexible schedule Virtual & in-person team events Experience working with and receiving mentorship from seasoned industry professionals Qualifications What You’ve Done Must-Have Experience Held senior post-sale leadership roles such as VP or Head of Account Management or Customer Success in advertising technology or an adjacent regulated market Owned or overseen high-value client relationships with meaningful renewal and expansion responsibility Led teams managing a mix of strategic, high-touch accounts and scaled lower-ACV accounts in parallel Built and implemented scalable account management and renewal systems that improved retention, expansion, and forecast accuracy Thrived in client-facing environments where outcomes carried legal, regulatory, or reputational risk Demonstrated calm, credible executive judgment in high-pressure or politically sensitive situations Nice-to-Have Experience Experience partnering closely with Sales leadership on expansion strategy and revenue forecasting Adtech-adjacent background including martech, brand safety, DSP, SSP, or compliance platforms Ownership of integrated support, escalation, or client operations functions Direct partnership with CEOs or Presidents in a growth-stage B2B company How Success Is Measured Net Revenue Retention and Gross Retention Rate Expansion revenue from existing accounts Forecast accuracy and clarity of renewal risk signals Account Management team accountability, confidence, and performance under pressure Who You Are Operator-first: you build systems and processes that scale Emotionally steady: you lead effectively when clients and teams are under pressure Adtech fluent: you understand media, revenue, risk, and regulation Commercially minded: you own retention and expansion outcomes and understand how trust converts to revenue Why Boltive We govern adtech and privacy systems in production, ensuring what brands intend is what actually happens. We are defining a new category: agentic governance. You will join at a pivotal moment where leadership, clarity, and execution will directly shape Boltive’s trajectory. Our values: Character, Integrity, and Trust Customer Driven Innovative, Relentless (WDFA) Passion for Winning Together Employee Driven Culture

Requirements

Held senior post-sale leadership roles such as VP or Head of Account Management or Customer Success in advertising technology or an adjacent regulated market
Owned or overseen high-value client relationships with meaningful renewal and expansion responsibility
Led teams managing a mix of strategic, high-touch accounts and scaled lower-ACV accounts in parallel
Built and implemented scalable account management and renewal systems that improved retention, expansion, and forecast accuracy
Thrived in client-facing environments where outcomes carried legal, regulatory, or reputational risk
Demonstrated calm, credible executive judgment in high-pressure or politically sensitive situations

Nice To Haves

Experience partnering closely with Sales leadership on expansion strategy and revenue forecasting
Adtech-adjacent background including martech, brand safety, DSP, SSP, or compliance platforms
Ownership of integrated support, escalation, or client operations functions
Direct partnership with CEOs or Presidents in a growth-stage B2B company

Responsibilities

Own net revenue retention, expansion revenue, and overall client health across the customer portfolio
Lead, coach, and scale the Account Management team with clear expectations, operating cadence, and accountability
Build repeatable systems for renewals, expansion identification, executive check-ins, and risk detection
Serve as the senior escalation point for high-stakes client issues involving privacy, ad security, regulatory, or reputational risk
Translate client feedback and behavioral signals into actionable insights for Product, Sales, and Executive Leadership
Partner closely with the CEO on strategic accounts, renewal strategy, and long-term customer planning

Benefits

Top-tier Medical, Dental, and Vision
Unlimited PTO
401k
Flexible schedule
Virtual & in-person team events
Experience working with and receiving mentorship from seasoned industry professionals

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