VP of Account Management

Newfire Global Partners•Boston, MA

15d•$200,000 - $225,000•Remote

About The Position

About the Role Newfire is a global tech advisory and venture-building firm at the intersection of delivery, innovation, and impact. We’ve historically grown through word-of-mouth, building purpose-driven companies like Care Lumen and serving as trusted partners to digital health innovators. The Vice President of Account Management plays a pivotal role in ensuring our clients achieve their strategic objectives and experience measurable success with Newfire. Reporting to the Chief Commercial Officer, this leader will oversee the account management organization responsible for client growth, retention, and satisfaction. This role bridges strategy and execution, connecting our clients’ ambitions with Newfire’s delivery and advisory strengths, while building the internal systems and processes that enable scalable, relationship-driven growth. modernization and spearhead the development of a unified, next-generation clinical technology platform for a current healthcare client. This new platform will serve as the foundation for all clinical data and operations across every line of business. By creating a robust and innovative solution, this leader will enable enhanced care management, utilization management, and data-driven decision-making—ultimately working to improve healthcare outcomes for millions of Americans.

Requirements

Senior leadership experience in commercial, operational, and/or growth roles within high-growth B2B tech or digital health.
Proven success expanding enterprise accounts through strategy, insight, and relationship management.
Experience in account planning, client engagement, and multi-stakeholder growth frameworks.
Demonstrated ability to integrate cross-functional teams across sales, marketing, and customer success in a global, remote-first context.
Comfort working with venture-backed and joint venture structures, including experience developing strategic partnerships.
Data-driven mindset with expertise in CRM, pipeline, and account performance metrics.
Strong financial and operational acumen to connect customer success to company growth.

Responsibilities

Serve as the executive sponsor for key accounts, ensuring client goals are understood, achieved, and exceeded.
Lead and mentor a global team of account managers responsible for customer success, growth, and retention.
Drive account planning and execution, identifying “land and expand” opportunities and translating them into actionable growth plans.
Partner closely with Delivery and Advisory teams to ensure smooth handoffs, aligned expectations, and consistently excellent delivery outcomes.
Establish and oversee Quarterly Business Reviews (QBRs) with clients to track value realization, outcomes, and partnership health.
Help clients understand the full breadth of Newfire’s capabilities, from advisory and innovation to global delivery.
Build frameworks, playbooks, and performance metrics that define and measure account success across the portfolio.
Collaborate with Marketing, Finance, Advisory, and Delivery to align client success metrics with company growth and profitability goals.
Foster a culture of proactive communication, transparency, and continuous improvement across client-facing teams.