VP, Group Account Director

dentsu

5d•Remote

About The Position

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. As the VP, Group Account Director, you have a diverse set of skills that guide business agility–including strong customer relationship & satisfaction, revenue retention & management, and revenue expansion capabilities. You take great care to cultivate enduring customer relationships, ensuring we are exceeding expectations by providing top of market client services daily. You are responsible for a portfolio of Digital Experience (DX) customers and will be a member of the CRG Account Management leadership team. You will report to the SVP, Head of Account Management.

Requirements

Bachelor's degree
15 + years experience relevant digital experience disciplines
Experience client management roles, with a strong track record of driving client retention and business growth
Experience managing and developing a portfolio of clients, including leading at team of Account Directors
Experience managing the financial aspects of a book of business including forecasting revenue, costs, profit margins, invoicing, reporting financials to company executives

Responsibilities

Build strong customer relationships as a trusted advisor with senior customers and industry stakeholders. Deepen the relationship to ensure retention and growth
Immerse self and team in customers' business: understanding their challenges, goals, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows customer's products inside out and applies this knowledge to deliver innovative, ambitious customer plans and service
Lead periodic strategic planning efforts, advisory/strategy consulting engagements, teaming with Client Partners, capability leaders, alliances and sales leadership
Works closely with the Client Partner, Growth, Capability, and other teams to develop proposal/ presentation content and strategy for expansion of work/new work
Partner with capability leaders to ensure delivery of the right solutions for customers, in line with revenue and resource needs
Understand customer commercial framework and works with capability leadership to ensure business is run profitably; ensures forecasting is accurate
Manage a team of 5-6 direct reports
Hire, retain, develop and engage top level talent that inspires the trust and confidence of our customers and in turn becomes the reason why customers want to work with us