VP, Global HR Service Delivery and Optimization

Chubb External • Philadelphia, PA

19d

About The Position

The VP, Global HR Service Delivery and Optimization is responsible for leading and transforming HR service delivery across multiple regional hubs. This role ensures regional teams consistently deliver HR operational excellence across HR processes with a continuous improvement mindset, leveraging technology platforms, automation, and best practices to drive an enhanced employee experience.

Responsibilities

• Strategic Leadership of HR Service Delivery: Oversee execution of the HR Service Delivery strategy deployed through HR service delivery teams in regional hubs (Philadelphia, Mexico, Glasgow, Malaysia), ensure seamless execution of operational processes across the employee lifecycle using Chubb’s technology platforms (Oracle HCM, ServiceNow HR).
• Continuous Improvement: Support the Optimization and HR Service Delivery leaders to identify opportunities to build and scale process improvements across HR processes. Serve as the connection point for HR Operations, HR Technology and Service Delivery to bring together the best possible optimization strategies.
• Collaborate Across Functions: Partner with global/regional Centers of Excellence (COEs), HR Business Partners (HRBPs), and Technology teams to identify, enhance, and expand the scope of HR services delivered regionally.
• Support Strategic Initiatives: Participate in major business initiatives impacting HR and related functions, ensuring stakeholders have access to the tools, analytics, and insights needed to drive outcomes.
• Champion Digital Transformation: Identify and support implementation opportunities for Agentic AI, automation, and technology enhancements to improve operational efficiency and employee experience.
• Lead Change Management: Drive global messaging and change activities impacting HR Services. Work through HR Business Partners in each region to ensure successful implementation of change management and optimization initiatives.
• Team Leadership: Directly manage the global HR Knowledge and Change and Communications leads. Serve as matrix manager to Regional Service Delivery and Optimization leaders. Ensure teams are executing to the established HR performance metrics and implement strategies to improve key HR KPIs.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed