VP, Enrollment Strategy & Product Enablement

Synchrony•Town of Draper, WI

1d•Hybrid

About The Position

Role Summary/Purpose: The VP, Enrollment Strategy & Product Enablement is responsible for defining and advancing the end-to-end enrollment growth strategy for the Health & Wellness platform. This role serves as the strategic owner of enrollment capability design, digital enablement, and modernization initiatives that accelerate provider growth, readiness, and long-term scalability. This leader partners across Sales, Marketing, Technology, Analytics, and Operations to translate enterprise growth priorities into a clear, executable enrollment roadmap. The role ensures alignment between strategic objectives and operational delivery while driving friction reduction, performance optimization, and cross-functional accountability. Operating at the intersection of strategy, product enablement, and business execution, this VP plays a critical role in shaping how enrollment capabilities evolve to meet the needs of a modern provider network. Our Way of Working We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Requirements

Bachelor’s Degree or 5 years of equivalent work experience in Financial Services
Minimum of 5+ years of experience in a commercial, operational, or customer-facing leadership role
Demonstrated experience leading teams and influencing stakeholders across a matrixed environment
Strong proficiency in the use of Salesforce CRM to drive account management and sales productivity.
Expertise in process improvement, communication strategy, or operational workflows
Strong analytical and strategic thinking skills
Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint
Ability to travel up to 20%
Ability and flexibility to travel for business as required

Nice To Haves

Strategic thinker with strong business and operational acumen
Proven ability to design scalable digital and process capabilities
Strong collaboration and stakeholder alignment skills
Comfortable operating in dynamic, evolving environments
Ability to balance long-term strategic planning with near-term execution support
Executive presence with ability to influence without direct authority

Responsibilities

Define and evolve the multi-year Enrollment Strategy and modernization roadmap aligned to Provider Growth objectives
Own the design and enablement of digital and operational enrollment capabilities across the Health & Wellness platform
Partner with Technology, Marketing, SFDC, Analytics, and Sales to identify capability gaps and develop scalable enrollment solutions
Translate business growth priorities into product, workflow, and enablement requirements
Leverage internal and external assessments (e.g., current state evaluations, modernization analyses) to identify friction points and define future-state requirements
Develop compelling, data-driven business cases to influence prioritization and investment decisions across enterprise forums
Serve as the strategic liaison between Go-To-Market teams and operational delivery partners
Monitor enrollment performance metrics and provide insights to drive continuous improvement
Lead highly visible, cross-functional initiatives from strategy development through execution support
Drive stakeholder alignment, governance support, and change management across enrollment initiatives
Communicate strategy, progress, risks, and performance insights to senior leadership
Perform other duties and/or special projects as assigned.