VP Deposit Operations Officer

ITASCA BANK & TRUST Company•Itasca, IL

8h•Onsite

About The Position

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged. The VP Deposit Operations Officer provides strategic, operational and people leadership for all deposit-related functions of the Bank. This role is responsible for ensuring safe, sound, compliant, and efficient deposit operations that support exceptional customer service, strong regulatory standing, and sustainable growth. This role serves as a subject matter expert for deposit-related activities and partners closely with senior management, retail banking, treasury management, risk, compliance, and technology teams to support the bank’s deposit growth strategy and operational integrity.

Requirements

Bachelor’s degree in business management, finance, accounting, or related field or equivalent combination of education and relevant experience
Minimum of 7 years of progressively responsible experience in bank operations or deposit operations, including leadership of operations teams
Demonstrated success leading and developing teams in a regulated financial services environment
Experience contributing to or executing strategic plans
Extensive knowledge of deposit products, payment systems, transaction processing, and operational workflows
Proven expertise in banking regulations, internal controls, and operational risk management
Advanced proficiency with core banking platforms, digital banking systems, and operational reporting tools
Proven experience leading, coaching, and developing teams to achieve performance goals
Exceptional organizational and delegation skills
Project management experience
Proficient Microsoft Office applications skills (Word, Excel, and Power Point)

Nice To Haves

Prior experience at a community bank
Advanced leadership training or professional banking certifications

Responsibilities

Provide strategic direction for deposit operations and payment functions, ensuring alignment with the Bank’s business objectives, risk appetite, and regulatory expectations.
Lead and oversee all deposit operations activities, including item processing, ACH, wires, electronic deposits, account maintenance, reconciliations, exception processing, and settlement functions.
Partner with senior leadership to support deposit growth initiatives, new product rollouts, and service delivery enhancements.
Serve as the primary operational liaison for deposit-related initiatives, translating strategy into executable plans.
Develop and maintain short- and long-term operational roadmaps to support scalability, efficiency, and innovation.
Oversee core banking system functionality related to deposit operations and partner with vendors to optimize system performance.
Partner with internal technology team and external vendors to optimize system performance, automation, and controls.
Lead and participate in system conversions, upgrades, and enhancements, ensuring thorough testing, training, and minimal customer or employee disruption.
Drive continuous improvement initiatives using data, metrics, and industry best practices to streamline workflows, reduce manual processes, and improve turnaround times.
Ensure timely, accurate processing and reconciliation of deposit transactions across all delivery channels.
Manage online/mobile banking platforms, bill pay, and remote deposit capture services.
Evaluate emerging payment technologies, digital banking tools, and operational trends to assess impact, risk, and value to the Bank.
Develop, implement, and maintain strong internal controls, policies, and procedures to mitigate operational, compliance, and fraud risk.
Serve as escalation point for complex operational issues, exceptions, and customer-impacting incidents.
Prepare and present deposit operations reporting and key performance metrics to senior leadership.
Ensure adherence to applicable regulations (e.g., Reg CC, BSA/AML awareness, OFAC, UCC 4) and internal policies.
Serve as the primary point of contact for regulatory exams, internal audits, external audits, and risk assessments related to deposit operations.
Prepare management responses, remediation plans, and ongoing reporting related to findings and risk issues.
Provide day-to-day leadership for the deposit operations teams, fostering a high-performing, collaborative, and service-oriented culture embracing teamwork throughout the Bank.
Conduct performance evaluations, provide coaching and feedback, and address performance or conduct issues effectively and consistently.
Promote employee engagement, professional development, and continuous learning within the department.