VP, Customer & Fraud Platform Enablement

LendingClub•New York, NY

1d•Hybrid

About The Position

LendingClub is seeking a bold and pragmatic VP, Customer & Fraud Platform Enablement to lead enterprise-wide modernization across operations. This role will drive the strategy and execution of automation, AI, and operational tooling to fundamentally improve scale, efficiency, quality, and member experience. Reporting directly to the COO, this leader will partner closely with Operations, Technology, Product, Risk, Compliance, and Finance to redesign how work gets done—reducing manual effort, improving control, and enabling sustainable growth without linear cost increases. This is a high-impact role for a builder who thrives at the intersection of strategy and execution and knows how to turn emerging technologies into durable operating advantage in a regulated environment.

Requirements

15+ years of experience leading large-scale transformation, operations, innovation, or technology-enabled change
Proven track record delivering automation, AI, and tooling transformations in complex, regulated environments (fintech, financial services, banking, or similar)
Demonstrated ability to move seamlessly between strategy and execution—comfortable both designing the vision and driving delivery
Strong understanding of operational processes, controls, and risk management
Experience leading cross-functional initiatives without direct authority; able to influence at all levels of the organization
Data-driven and KPI-oriented, with a strong bias toward measurable outcomes and ROI
Exceptional communicator who can translate complex concepts into clear, actionable direction
Bachelor's degree in a related field; or equivalent work experience

Nice To Haves

Builder mindset with a passion for simplifying complexity and modernizing how work gets done
Pragmatic innovator—focused on real impact, not experimentation for its own sake
High integrity and sound judgment, particularly in balancing innovation with risk and compliance
Champion of accountability, transparency, and continuous improvement
Energized by transformation and comfortable operating in ambiguity

Responsibilities

Enterprise Transformation & Innovation Define and lead operations multi-year transformation roadmap focused on automation, AI enablement, and modern operational tooling
Identify, prioritize, and deliver high-ROI transformation initiatives that improve cost-to-serve, cycle times, quality, and scalability
Serve as a thought partner to the COO on operating model evolution, workforce strategy, and future-state design
Automation & AI Enablement Drive the adoption of intelligent automation across operations, including workflow automation, AI-assisted decisioning, and agent augmentation
Partner with Technology and Data teams to identify and deploy AI use cases across customer service, risk operations, compliance, onboarding, and back-office functions
Ensure AI and automation solutions are implemented with appropriate governance, controls, and regulatory alignment
Operational Tooling & Platforms Own the strategy for operational tooling, including case management, CRM, workforce tools, analytics, and internal productivity platforms
Rationalize tools and systems to reduce fragmentation, improve data integrity, and enhance frontline effectiveness
Partner with Engineering and Product to ensure tools are scalable, intuitive, and aligned to real operational workflows
Execution & Change Leadership Lead cross-functional teams to deliver complex transformation initiatives from concept through sustained adoption
Establish clear success metrics, business cases, and benefits tracking for all transformation efforts
Drive change management, ensuring teams are trained, engaged, and accountable for new ways of working
Governance, Risk & Performance Balance speed and innovation with the needs of a regulated financial services environment
Define KPIs and operating metrics to measure transformation impact, including productivity, quality, customer outcomes, and cost efficiency
Create transparency and accountability through clear reporting and executive-level communication