VP/Fraud Manager

Five Star Bank•Sacramento, CA

13d

About The Position

The position will provide oversight of all aspects of the Fraud Analytics department. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, communicating and reporting risks of all types. Will review, develop and implement on Bank Policy, Procedures and Compliance processes. Assist in managing the Bank’s fraud prevention, investigations and customer dispute processes. Provide guidance of fraud operations personnel and ensure all required fraud operational task are complete and accurate daily.

Requirements

Bachelor’s Degree in a related field
Business/Analytics or equivalent experience in bank fraud and/or bank operations
Minimum 5 years of significant analytical experience and skills
Ability to extract, analyze, interpret and act upon all available data with emphasis on looking for gains in process improvement, operational efficiency and loss reduction and fraud prevention
Understanding of the check clearing and electronic channel transaction processes
Ability to analyze, develop and maintain transaction authorization strategies
Working knowledge of state and federal regulations relating to bank fraud and transaction disputes
Strong supervisory and team management skills

Responsibilities

Support and manage all Fraud Analytics staff
Oversee mitigation of risk on all wires and acts to ensure customers are properly educated on fraud
Assure that regulatory timeframes are met to avoid compliance violations, which include, but are not limited to reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure timeframes, etc.
Interfaces with Executive Management to accomplish system changes, add or alter products, and communicate issues
Assist with the implementing and/or updating all Regulatory Compliance regulations relating to Fraud
Responsible for oversight and completion of satisfactory audit results
Actively oversees and analyzes the investigation of any fraud/disputes issues with the appropriate fraud/dispute investigative unit or agency, as appropriate
Assists with Identifying, implementing, analyzing and reviewing pro-active processes predictive of fraudulent behaviors to mitigate loss to the bank
Develop, update and implement operational policies and procedures that minimize operational loss exposure, update fraud and dispute policies and procedures and maximize operating efficiency
Managing the active fraud monitoring of wires, ach, Zelle, debit card, credit cards, and checks