VP, Consumer Bank Credit

Synchrony • Alpharetta, GA

22h

About The Position

Role Summary/Purpose: The VP Consumer Bank Credit will manage consumer bank risk within SYF by leading a team focused on fraud risk management and fraud mitigation strategies. This role supports business growth through effective implementation of fraud controls and innovative solutions. The VP will work closely with business partners to create balanced outcomes that protect consumers and SYF Bank, promote secure deposit growth, ensure strong authentication, and encourage innovation to meet evolving business requirements.

Requirements

• Bachelor’s Degree with 8+ years of financial services experience in consumer banking, with expertise in digital deposit fraud and fraud detection practices.
• Minimum of 8 years’ experience with deposit fraud systems, transactions, and vendor tools such as AI/Machine learning platforms, Fast money movement (wire/P2P/ACH), DataVisor, Lexis Nexis, or similar.
• Familiarity with deposit industry operating rules and standards across payment networks (e.g., VISA, Mastercard, Zelle).
• At least 7 years of experience managing teams including fraud risk analysts and supervisors.
• Experience working in Agile development environments.
• Proven leadership experience within enterprise consumer banking.
• Strong ability to use data to influence business partners and communicate effectively across organizational levels.
• Ability and flexibility to travel for business as required

Nice To Haves

• Master’s Degree or MBA with an analytic focus is a plus.
• Demonstrated ability to analyze complex business issues, clearly communicate findings, and apply technology and process improvements.
• Deep knowledge of deposit product fraud trends and taxonomy, with emphasis on digital or non-customer facing channels.
• Solid understanding of consumer banking deposit fraud compliance and relevant regulations.
• Experience developing business cases for fraud enhancements based on emerging threat intelligence.
• Strategic, results-oriented, innovative thinker with strong problem-solving skills.
• Customer-centric approach.
• Excellent teamwork, communication, and networking abilities.
• Proficient in Consumer Banking laws and regulations related to fraud compliance (ID Theft Red Flags, KYC, Reg CC, NACHA, UCC, FCRA, etc.).
• Awareness of emerging technology trends applicable to fraud prevention and detection.

Responsibilities

• Manage a team responsible for deploying AI and machine learning-based deposit fraud detection and mitigation tools, as well as alert and case management workflow and reporting.
• Oversee the execution of periodic digital fraud risk assessments and strategies to ensure a robust fraud controls environment in line with Synchrony’s risk appetite and regulatory standards, in partnership with the fraud team.
• Collaborate with stakeholders on new digital deposit product approvals and maintain ongoing compliance for fraud controls.
• Coordinate with 3rd party vendors and internal teams to leverage data for optimizing fraud controls, aiming to reduce false positives, minimize losses, support business growth, and improve customer experience.
• Support ongoing training, communication, and procedure improvements related to Fraud Analytics, Operations, and other fraud-related service line activities.
• Assist in preparing presentations for Executive and Senior Management to share results, seek strategic alignment, and enable informed decision-making.
• Ensure all solutions comply with SYF Bank Fraud Policies, Model Risk Management, and regulatory requirements.
• Perform additional duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees