VP, Client Services (Sports)

The Familie•Los Angeles, CA

14d

About The Position

The Vice President of Client Services will oversee a high-performing team dedicated to supporting our athletes and talent. This senior leadership role involves managing client relationships, directing teams in creative services, social and digital strategy, and day-to-day off-field/off-stage needs such as housing assistance, reservations, travel logistics, and more. The ideal candidate is a strategic leader with deep expertise in the sports industry, capable of scaling operations while maintaining white-glove service for high-profile clients.

Requirements

7-10+ years in client services, talent management, or agency roles within the sports industry (e.g., athlete representation, sports marketing agencies, or player associations), with proven track record managing teams and high-profile clients in professional sports.
Demonstrated success leading cross-functional teams (10+ direct/indirect reports) in fast-paced, high-stakes environments.
Deep understanding of athlete/musician needs, including off-field challenges like endorsements, media, lifestyle management, and crisis response.
Collaborative, team-oriented work style with ability to build effective business relationships.
Exceptional communication and relationship-building skills with VIP clientele.
Proficiency in digital/social media tools, creative production processes, and concierge/logistics platforms (e.g., travel software, CRM systems like Salesforce).
Strong business acumen, including budgeting, P&L management, and strategic planning.
Bachelor's degree in Business, Marketing, Sports Management, or related field (MBA preferred).
Must be eligible to work in the United States. The Familie does not sponsor individual work visas.
Discreet, resilient, detail-oriented, and able to thrive under pressure. Passion for sports and music is a must.

Responsibilities

Lead, mentor, and develop client service professionals, including account managers, creative directors, social/digital specialists, and concierge staff. Foster a culture of excellence, accountability, and innovation.
Serve as the primary liaison for top-tier athletes, ensuring all services align with their unique needs and career goals.
Proactively identify opportunities to enhance client satisfaction and retention.
Collaborate with agents and other department heads to deliver integrated, best-in-class client solutions.
Manage team onboarding, training, coaching, and professional development initiatives.
Oversee project timelines, budgets, and deliverables for client partnerships in collaboration with agents.
Partner with Business Development and EVP Brand and Talent to identify and pursue new opportunities.
Evaluate and implement tools, analytics, and processes to optimize department performance.
Track and report KPIs related to client satisfaction, team productivity, and service efficiency.
Developing and managing overarching budgets and timelines for marquee client partnerships in partnership with client agents.
On-going evaluation of new tools, analytics and services that would benefit the department and larger agency.
Develop and execute client service strategies to further talent’s marketability, business growth and branding with contract potential.
Utilize best in class social media analytics tools and insights to provide social strategies and execution.
Provide executive oversight on the reporting materials for key client accounts to demonstrate agency value and inform strategy adjustments.
Partner closely with internal team key stakeholders throughout the execution and reporting process to identify opportunities for strategy shifts & improvement.
Ability to discern between the role of client services and larger business support needed for client ventures.
Identify opportunities for talent that would benefit from larger PR support and coordinate appropriate resources.
Oversee creative services including content creation, branding, and pitch development.
Participate in recruiting efforts for new clients, whether NIL or professional athletes, at the direction and discretion of the division heads and agents.
Ensure white-glove service standards across all client touchpoints
Create a unique on boarding experience for clients, inclusive of company merchandise, on boarding materials and service offerings.
Build and maintain strong relationships with clients and key personnel within the company and professional teams
Monitor client performance against service level agreements and proactively resolve issues.
Manage everyday lifestyle logistics, such as housing assistance, travel bookings, reservations, event coordination, and personal concierge support.
Identify business development opportunities with existing clients
Assist the EVP of Brand and Talent in maintaining company branding aligned with strategic direction and values
Manage annual event calendars encompassing all company and client events and identifying promotional and development opportunities
Oversee creation of marketing materials, promotional content and company merchandise.
Identify opportunities for the company and executive visibility in business and industry media
Coordinate company -wide communications on talent events, milestones and achievements
Build and maintain relationships within the sports and entertainment ecosystems to attract new talent and partnerships.