VP, Cards and Payments

Civic Credit Union•Raleigh, NC

22h

About The Position

The VP, Cards and Payments will direct and lead the efforts of the Cards and Payments team to ensure exceptional service delivery, operational efficiency, and strategic growth. This individual will oversee all aspects of the credit union’s debit, credit and ATM card programs. In addition, this individual will have oversight of card and payments fraud prevention; cash withdrawal and deposit solutions; and ATM solutions. This individual responsible for developing and implementing strategies to enhance the member experience, as well as for ensuring regulatory compliance. The VP, Cards and Payments will define and lead initiatives in the cards and payments space and will collaborate with internal stakeholders to support cross-functional initiatives and projects that support the strategic business goals of the organization.

Requirements

Minimum 10 – 12 years’ experience in financial services, payments or card products, including 4 – 6 years’ experience supporting Cards and Payments initiatives.
4 - 6 years of management experience.
Strong understanding of card industry regulations, trends, and best practices.
Familiarity with card operating rules and the ability to ensure compliance with these regulations.
Strong interpersonal communications skills, with experience in addressing all levels of leadership.
Must possess a strong service orientation.
Strategic thinking and strong analytical and problem-solving skills.
Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
Ability to lift a minimum of 25 lbs. (file boxes, computer).
Travel required on occasion.

Nice To Haves

Bachelor’s degree in business, finance, marketing or a related field.
Experience managing teams in an operations setting with a financial institution.
Knowledge of financial products and services.
Proficient in use of card management systems and related technologies.

Responsibilities

Develop and execute the strategic vision for the Cards and Payments team in alignment with the credit union’s goals.
Identify and implement innovative solutions to enhance card product offerings and the member experience.
Lead the day-to-day efforts of the Cards and Payments team, including debit, credit and ATM cards; cards and payments fraud prevention; cash withdrawal and deposit solutions; and ATM solutions, along with any new card or payments products that are added to the portfolio, ensuring high levels of efficiency, accuracy and member satisfaction.
Lead, mentor and develop a high-performing Cards and Payments team. Foster a collaborative and member-focused culture within the department. Identify training and development needs to enhance team skills and knowledge.
Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution.
Implement and maintain robust risk management practices and to protect against fraud and ensure data security.
Ensure compliance with card operating rules established by card networks and payment processors and implement processes to stay updated with any change.
Oversee financial and regulatory compliance for the Cards and Payments function.
Serve as the primary liaison for the credit union to operations-related vendors, including card processing companies, ATM networks, and plastic card providers, among others. Responsible for vendor performance oversight. Negotiate contracts and service level agreements to ensure optimal terms and performance.
Oversee development and maintenance of Cards and Payments procedures, and adherence to those procedure by the Cards and Payments team. Responsible for ensuring business continuity requirements are met for the Cards and Payments function.
Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.