Cards Specialist

Scott Credit Union•Edwardsville, IL

21h•Onsite

About The Position

The Cards Specialist is responsible for providing support to members’ by maintaining the debit and credit card portfolios, providing support to both the Home Office and branch personnel while complying with established procedures as well as regulatory requirements.

Requirements

High school diploma or equivalent.
Minimum One year of relevant work experience in a finanical institution or card operations environment.
Personal computer experience to include Microsoft Windows Applications.

Responsibilities

Fraud monitoring of debit and credit card dispute and fraud claims. Issuing provisional credit to the member account and reaching out to members when additional information regarding the claim is needed.
Research outages in the debit card general ledger (GL) keeping the GL up to date. Maintain the credit card suspense GL as well as the ORIS GL. Assist Accounting with any questions or issues that arise.
Process daily, weekly, monthly, quarterly, and year-end debit and credit card reports. Identify errors and perform oversight of maintenance performed by branch and Home Office personnel.
Communicate Compromised Account Management Systems (CAMs) alerts to management. This consists of identifying compromised cards and coordinating with XDI to notify members, build queries in Verafin to identify the CPP (Common Point of Purchase), reissuing new cards and capturing the compromised cards.
Monitor and maintain debit and credit card stock at the card processor. Monitor and audit the Home Office vault under dual control. Ship instant issue card stock to branched.
Review, monitor and report analytical debit and credit card data as required. This includes compiling monthly reporting for the BSA Officer and Fraud Manager.