Collections Supervisor - Cards

OneMain Financial • Fort Mill, SC

7d • Onsite

About The Position

The Cards Collections Supervisor will supervise the overall performance of daily collection activities for the assigned unit within credit card collections while ensuring compliance with corporate policy and state and federal regulations. The Card Collections Supervisor will also examine workload volumes, prioritize work efforts, and perform daily monitoring of calls made by representatives which ensures detailed documentation on each account. The main goal for the Card Collections Supervisor is to lead, develop, and maintain a highly effective team through communication, performance management, development plans, and reward/recognition practices. In the Role Overseeing the overall performance of daily collection activities for the assigned unit Providing coaching and development of telephone collection strategies to employees to ensure appropriate and successful negotiation of delinquent accounts Administering unit processes to determine effective and efficient work methods Analyzing reports, review files, and work actions to identify training issues, potential system issues and enhancements to achieve goals and minimize exposures by implementing corrective actions Creating and managing work schedules to optimize resources in a productive and cost-effective manner Examining daily workload volumes utilizing reporting systems to prioritize work efforts and redistribute accounts as needed to ensure timely work actions

Requirements

• High School Diploma or GED
• 4 to 6 years of collections and call center experience, card experience preferred
• Supervisory experience over a group of 8-12 team members
• Ability to support one late night per week and one Saturday schedule per month

Responsibilities

• Overseeing the overall performance of daily collection activities for the assigned unit
• Providing coaching and development of telephone collection strategies to employees to ensure appropriate and successful negotiation of delinquent accounts
• Administering unit processes to determine effective and efficient work methods
• Analyzing reports, review files, and work actions to identify training issues, potential system issues and enhancements to achieve goals and minimize exposures by implementing corrective actions
• Creating and managing work schedules to optimize resources in a productive and cost-effective manner
• Examining daily workload volumes utilizing reporting systems to prioritize work efforts and redistribute accounts as needed to ensure timely work actions

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees