Collections Supervisor

the Lynden Family of Companies•SeaTac, WA

14h•Onsite

About The Position

Lynden Incorporated is seeking a Collections Supervisor to work as part of our SeaTac-based team. In this role, you will supervise a team of Collection Specialists, support the Credit & Collections Manager, and work directly with Lynden sister company controllers and senior management on key accounts. This position is not safety sensitive. The Team The Lynden Credit & Collections team operates in a shared services environment. We handle customer accounts across 18 Lynden sister companies, collaborating with employees across departments and sister companies, as well as customers. Our team works closely with Accounts Receivable, Customer Service, Sales, and Controllers to ensure a positive experience for our customers. This is a unique position to learn about the wide variety of industries and geographies served by all Lynden companies. Who we are: Lynden is a family-owned transportation and logistics company that allows our customers to balance speed and budget by shipping via air, land, or sea. Our corporate office, home to 190 employees, supports 18 Lynden companies and over 2,500 employees. With a remarkable history of no layoffs in 40+ years, we offer you job stability in a rewarding career that will be an adventure!

Requirements

5 years credit & collections experience.
2 years of managerial experience.

Nice To Haves

Transportation experience a plus.
Workday ERP software and shared service experience a plus.
Bachelor’s degree in business related field preferred.

Responsibilities

Supervise and mentor collection specialists.
Maintain department accountability through various collection metrics, quarterly reviews, and escalation meetings with Lynden sister companies.
Provide a high level of customer service and ensure timely collection on assigned accounts.
Work with specialists to improve processes, create efficiencies and develop best practices.
Negotiate payment arrangements with customers in collaboration with Lynden sister companies.
Lead process improvement initiatives and manage related projects.

Benefits

Bonus: discretionary bonus program.
Career development: annual wage reviews with advancement through internal promotions.
Cell Allowance: $10 per month.
Medical insurance: 2 medical plans to choose from as low as $0/month.
Dental & vision: low employee payroll deduction.
Health insurance for your family: cover your entire family with medical, dental and vision for $222/month.
Healthcare savings account: Flexible Spending Account (FSA) or Health Savings Account (HSA).
Paid Time Off: 17 days paid time off a year + additional paid extended leave. PTO days increase with years of service.
Paid holidays: 8 paid holidays a year in addition to your PTO.
Retirement savings: 401(k) with 50% of the first 6% contributed matched + additional annual retirement contribution.
Employee assistance program: no cost to you.
Life insurance, long term disability and AD&D: no cost to you.
Tuition reimbursement program: up to $3500 a year.
Mass transportation reimbursement program: up to $135 per month.