Collections Supervisor

TEG Federal Credit Union•Poughkeepsie, NY

6d•$65,000 - $72,000

About The Position

At TEG Federal Credit Union, we are more than a financial institution—we are a caring, member-focused team dedicated to supporting each other and the communities we serve. We are seeking a motivated and detail-oriented Collections Supervisor to join our Collections & Risk Mitigation team. This exempt, supervisory role reports to the AVP of Collections and oversees a team of approximately 6 Collection/Resolution and Asset Recovery Specialists. The Collections Supervisor plays a key role in preserving credit union assets while ensuring fair, compliant, and member-focused collection practices. Schedule Monday–Friday between 8:00 AM – 6:00 PM

Requirements

3–5 years of collections experience, preferably within a financial institution
In-depth understanding of regulations impacting collection activities
Knowledge of consumer and real estate lending practices and procedures
Strong verbal, written, and interpersonal communication skills
Logical, analytical, and critical-thinking abilities
Proficiency in Microsoft Word and Excel; ability to work with collections software systems
High level of discretion and commitment to confidentiality

Nice To Haves

Supervisory or team leadership experience strongly preferred

Responsibilities

Direct and monitor all collection activities through regular review of collection queues to ensure compliance with TEG standards
Recommend accounts for charge-off and identify hardship and workout loan opportunities to support members
Perform quality assurance on inbound and outbound collection calls; review results with staff and coach on strengths and improvement areas
Assist with hiring, training, evaluating, and conducting performance reviews for department staff
Manage and approve time sheets, time-off requests, and conduct regular one-on-one meetings with direct reports
Handle escalated or complex collection cases by working directly with borrowers to resolve delinquency issues
Assist with administration and oversight of collection and payment systems (including Carm Pro and RePay), analyzing usage and identifying process improvements
Collaborate with the AVP of Collections on collections policies, strategies, and program enhancements
Fill in for department coverage needs, including during vacations, to ensure all queues are worked according to standards