Collections Supervisor

Pace® Analytical Services

7d•$65,000•Hybrid

About The Position

Reporting directly to the Assistant Controller, the Collections Supervisor is responsible for managing, coordinating, and directing staff and activities related to collections on past due accounts and reconciliation of account discrepancies. Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Requirements

Associates’ degree or higher in Business, Accounting, Finance, or related field.
2-4 years’ experience in accounting, cash application, accounts receivable, or related field
Understanding of principles of finance, accounting, and bookkeeping
Experience with managing customer accounts and reconciliations
Proficiency in MS Office, specifically Excel
Working knowledge of ERP systems, such as Great Plains, JDE, SAP, Epicor, etc.
Excellent oral and written communication skills
Ability to lead, coach, and mentor teammates
Ability to influence change amongst broad groups
Teamwork – works collaboratively as part of a team and works cross functionally to achieve company goals.
Customer Service – manages customer situations and responds promptly and consistently to customer needs.
Organization and Time Management – handles multiple projects simultaneously with strong attention to detail.
Detail-oriented – focuses on data for accuracy to complete job duties, with a high degree of accuracy; makes a conscious effort to understand root causes, not just effects.
Problem-solving – reviews multiple sources of information, collects data, and uses intuition and experience to resolve issues for internal and external partners
Analytical – synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data
Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

Nice To Haves

Previous leadership experience is beneficial

Responsibilities

Responsible for all aspects of team performance management including hiring, goal setting, development, evaluating, performance improvement, motivation, and recognition.
May provide ongoing feedback for performance improvement.
Provides research, feedback, and decisions to resolve customer and staff questions and requirements.
Work with the team and other internal clients to address concerns/issues.
Develops and implements goals, objectives, policies, procedures, and work standards.
Works collaboratively with internal/external clients in regard to payment plans, disputes, account reconciliations, etc.
Processes more complex credit card payments or payments where the client contacts us directly with a request on their account.
Contact clients regarding past due invoices; contact clients regarding duplicate payments, overpayments, underpayments and credits; document all contacts and conversation in system.
Assists collections team with complex unapplied payments as required.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Drive process improvement projects as identified by manager and performs other administrative support duties as assigned
Ensures daily work activities are being prioritized and delegated appropriately; reroutes or redeploys work as necessary amongst the team to ensure departmental goals and objectives are being met.
Builds an engaging team environment by training and coaching associates.
Recognizes outstanding team member contributions.
Listens to team members feedback and resolves issues or conflicts.
May lead regular team meetings and communicate essential information to the team.
Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and team members; acts in a manner that promotes a harmonious and effective workplace environment.