VP, Branch Manager - Franklin / Sussex County - Full-time

Provident Financial Services•Franklin, NJ

33d•$58,900 - $84,200•Onsite

About The Position

The Branch Manager is a dynamic role, responsible for the growth of consumer and business customer relationships and the administration and daily operation of a retail branch office, this includes, but is not limited to: operations and risk management (ensuring adherence to internal controls), lending, product sales, customer service, performance management, and security and safety in accordance with the Bank's objectives. The Branch Manager provides leadership to the branch and team members, which will result in attainment of the branches objectives and goals and associate development. Such objectives include maintaining, expanding, and developing internal and external customer relationships, individual account profitability, relationship profitability, deposit growth, retail, small business and commercial loan growth, non-traditional product sales, and the cross-selling of other financial products and services.

Requirements

High School Diploma or GED
7 years management experience in a sales and service environment
Business development experience, with strong community ties within the general area of the assigned branch location.
Demonstrate positive and professional client and employee centric and service-oriented attitude.
Clearly communicates a vision and removes barriers for team success
Proven ability to meet sales targets and production goals
Excellent written and verbal communication skills with the ability to communicate clearly and appropriately at all levels of the organization.
Highly organized. Ability to plan and complete multiple priorities with competing deadlines
Knowledgeable of banking operational processes and how they relate to Federal Regulations and Laws.
Ability to work a flexible schedule based upon the needs of the business and attend after hours Bank, community and philanthropic events.

Nice To Haves

Bachelor's Degree in Business Administration or related field preferred.
Life and Health Licenses to support investment program (preferred)

Responsibilities

Achieve all assigned goals. Monitor all sales related goals for all branch team members and provide coaching as needed in the area of sales skills, recognizing opportunities while dealing with customers and prospective customers. Conduct a minimum of one weekly team huddle and one weekly team meeting focused on sales activities and results.
Manage and perform external sales calling program.
Provide positive leadership, mentorship and inspire all branch employees to reach their full potential.
Participate in professional leadership development courses and product/service training to ensure skills are maintained and strengthened.
Responsible for the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations. Validation via customer satisfaction surveys.
Participate in local community events including membership in local organizations such as Rotary Club, Chamber of Commerce, etc.
Work in conjunction with the Assistant Branch Manager to provide day-to-day direction to branch staff in all aspects of branch operations. Ensure that branch team members operate within established policies and procedures of the Bank and government regulations. Work in conjunction with Assistant Branch Manager to ensure all required reports are submitted completely and in a timely manner.
Works with the Assistant Branch Manager to carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws and regulations. Responsibilities may include but are not limited to interviewing, hiring and training employees; planning, assigning and directing work; performance appraisals, recognizing and developing employees; addressing complaints/situations, resolving problems and providing constructive feedback and corrective action as needed.
Responsible for all risk management-related issues related to the branch.
Perform additional duties as required or assigned
Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns

Benefits

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan.
In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance.
Company sponsored Tuition Disbursement and Loan Repayment programs are also available.
Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

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