VP and AGM - HPPH

Caesars Entertainment Corporation•Las Vegas, NV

37d

About The Position

The Assistant General Manager (VP & AGM) is responsible for assisting the Senior Vice President and General Manager, HPPH in overall operations. This role will be a high-impact, hands-on assignment with its focus on Planet Hollywood, a property known for its high-energy atmosphere, iconic brand, and playful spirit. It is expected to span approximately two years, with the successful candidate likely to transition into a General Manager role at one of our properties outside of Las Vegas. The VP, AGM will help create the processes and environment that drive customer satisfaction and Team Member engagement. The AGM will partner with and learn from the SVP, GM of HPPH to manage multiple areas of operation, with focus on Planet Hollywood, to achieve the revenue, expense, and profitability goals and represent Caesars Entertainment in the local community. What makes this opportunity unique is its brand-forward focus: the selected AGM will play a key role in driving deeper team member engagement and helping shape an environment that's fun, energetic, and a friendly place to play, for both guests and Team Members. This is a chance to lead with personality, creativity, and purpose. As with all AGM roles, this position offers immersive exposure to property operations, leadership development, and strategic execution. The selected candidate will work closely with senior leaders and cross-functional teams to gain the experience and insight necessary to lead a property in the future. We're looking for candidates who are: Enthusiastic and self-starting, with a passion for leadership and growth. From traditional operations backgrounds or non-traditional paths. Experienced in marketing (a plus) or gaming (preferred but not required). Strong in organizational leadership, team development, and operational excellence. The AGM also ensures that all regulatory standards are met.

Requirements

Minimum ten to fifteen years diverse business experience with significant administrative responsibilities in a major corporation with multiple units and locations.
Excellent written and oral communication skills required.
A demonstrated ability to think strategically and perform competitive analysis is required.
Excellent interpersonal skills required to host customers on the floor and at casino events, sometimes at different property locations.
Excellent motivational ability required to create high levels of customer satisfaction.
Proven ability to set the goals and vision for the operating organization, anticipating changes and opportunities having potential impact on growth and profitability.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Proven ability to think through abstract, complex problems.
Proven ability to write persuasively, analyze complex data to determine a future course of action, keep focused attention on abstract, complex data for long periods of time.
Must be able to move in and around the casino floor.
Must be able to respond calmly and handle many customers' demands in a fast-paced environment.
Must be able to tolerate areas containing secondary smoke.
Must be willing to travel.

Nice To Haves

Experienced in marketing (a plus) or gaming (preferred but not required).

Responsibilities

Assist in the creation of the long-range plan, operating plan, and capital plans for the property.
Adjusts expenses to achieve profitability plans.
Assist in the selection of qualified executives to staff senior management positions.
Trains, motivates and evaluates senior staff.
Analysis of marketing programs, promotions, special events, and advertising to drive revenue. Participates in customer events.
Greets and hosts customers on the casino floor.
Observe employees on the casino floor and in the back of house areas.
Attends community events as the key representative, making presentations to community leaders.
Makes presentations to corporate executives and employees regarding future business plans.
Walks the property daily to identify need for product improvements and cleanliness.
Walks the property daily interacting with employees and customers.
Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
Identify compliance risks and take actions necessary to eliminate or minimize risks.
Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.