VP Enhancement and Integrations

ORNL Federal Credit Union • Oak Ridge, TN

2d • Hybrid

About The Position

The Vice President Enhancement and Integrations is a leadership role responsible for guiding ORNL Federal Credit Union’s application strategy and driving automation, system optimization, and integration efforts across enterprise systems. This position oversees enhancement initiatives, enterprise application development, cross-platform and organizational integrations, and identification of workflow automation opportunities. The VP leads teams of Developers, Business Analysts, QA Engineers, and Application Administrators to align technical resources with ORNL FCU business goals, ensuring modernization, interoperability, and enterprise-wide alignment of systems and processes. This role is pivotal in bridging siloed initiatives, leading complex organizational integrations, and ensuring projects adhere to technical and strategic objectives. This role plays a critical part in leading enterprise-wide integration efforts, ensuring that all platforms, tools, and strategic initiatives are successfully aligned across departments. This includes coordinating complex organizational integrations, supporting enterprise technology transitions, and ensuring seamless connectivity between business processes and IT systems. The VP provides strategic guidance on integration planning and execution to ensure cross-functional success. This role also governs development and automation standards, promotes methodologies, and actively partners with business leaders to deliver scalable, innovative solutions that support ORNL FCU mission and long-term vision.

Requirements

• Ten or more years of technology leadership experience, including five or more years managing teams in application development, integrations, or enterprise automation.
• Extensive experience leading large-scale organizational integrations, such as post-merger IT consolidation and multi-departmental system alignment.
• A strong background in enterprise application development and cross-functional project delivery, with a proven ability to break down silos and lead integration efforts across business units and technical teams.
• Expertise in API-driven or middleware-based system interoperability is essential, along with familiarity with enterprise architecture frameworks (e.g., TOGAF) and tools for managing system dependencies.
• Working knowledge of integration platforms (e.g., MuleSoft, Dell Boomi) and governance models, as well as automation tools and frameworks including RPA solutions, scripting platforms, or low-code integration tools.
• A proven track record of managing cross-functional teams—developers, QA, analysts, and administrators—in regulated environments is required.
• Working knowledge of banking systems, CRM platforms, and API-driven architecture is expected.
• Bachelor’s degree in Computer Science, Information Systems, or related field (master’s degree or MBA preferred), or equivalent combination of education, training, experience, or military experience.
• Strategic thinker with the ability to simplify complex workflows through automation and integrations
• Adept at balancing technical priorities with organizational goals
• Exceptional communicator who can navigate executive, technical, and operational conversations
• Strong vendor negotiation skills for software, automation tools, and integration services
• Proficiency in budget planning and ROI analysis for enhancement/automation initiatives
• Willingness to stay informed on automation trends (e.g., RPA, AI-driven workflows)
• Ability to translate organizational goals into actionable integration roadmaps
• Strong diplomacy and negotiation skills for managing competing priorities during integration initiatives

Nice To Haves

• Experience aligning enhancements and integrations with business unit needs, particularly within financial services or credit union ecosystems, is highly valued.
• Certifications in development leadership, ITIL, or enterprise architecture are advantageous.

Responsibilities

• Executive Leadership & Strategic Oversight: Provides executive leadership for application enhancement, integration projects, and automation initiatives across enterprise systems.
• Provides executive leadership for application enhancement, organizational integration projects, and automation initiatives across enterprise systems.
• Advises executive leadership on system capabilities, automation opportunities, and cost-benefit analysis for proposed initiatives.
• Advises executive leadership on system interoperability challenges, integration opportunities, and enterprise architecture evolution.
• Cross-Functional & Organizational Alignment: Oversees and aligns cross-functional teams to execute system improvements, integrations, and lifecycle upgrades.
• Leads cross-departmental alignment efforts, ensuring IT enhancements and integrations align with business unit needs and enterprise priorities.
• Manages priority alignment between maintenance, integrations, and new capabilities to maximize business value.
• Manages priority alignment between maintenance, cross-functional project delivery, and new capability development.
• Facilitates alignment between internal IT teams, third-party vendors, and business stakeholders during complex integration projects.
• Automation & Workflow Optimization: Partners with business units to evaluate workflow inefficiencies and propose automation solutions (e.g., scripting, API-driven tools, RPA) to reduce manual tasks.
• Champions modern DevOps practices, and CI/CD pipelines to improve delivery velocity and reliability.
• Establishes KPIs to measure system performance, automation ROI, and operational efficiency gains.
• Integration & System Connectivity: Oversees large-scale project integrations, including scope definition, stakeholder coordination, and execution of technical dependencies.
• Partners with business units to evaluate process inefficiencies and integration gaps; propose solutions that unify workflows and systems.
• Ensures smooth integration of enterprise systems post-merger, acquisition, or organizational restructuring activities.
• Technology Strategy & Roadmapping: Defines strategic roadmaps for application enhancements, automation tooling, and technology partnerships.
• Defines strategic roadmaps for application enhancements, inter-departmental system connectivity, and technology partnerships.
• Governance, QA, & Vendor Management: Standardizes QA/testing frameworks for new releases, updated configurations, and integrated systems.
• Allocates resources for application administration, including access controls, compliance auditing, and vendor governance.
• Negotiates vendor contracts and service-level agreements (SLAs) for integration platforms, automation tools, and SaaS providers.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive