VOLUNTEER SERVICES COORDINATOR Full Time Days

East Tennessee Children's Hospital Association • Knoxville, TN

7d

About The Position

BASIC PURPOSE OF THE JOB Coordinates and helps lead hospital volunteers. Assist with on-boarding and training volunteers. Responsible for managing specific components of volunteer events and projects. Participates in various capacities in support of special hospital functions and projects. REPORTS TO Director-Volunteer Services & Progams JOB REQUIREMENTS Supervisory Responsibilities: Yes. Supervision of volunteers (adult and teen).

Requirements

• High School Diploma/GED required
• 5 years of non-profit managment preferred
• High energy and enthusiasm
• strong organizational skills
• ability to multi-task
• accuracy and attention to detail
• excellent problem solving skills
• ability to form strong interpersonal relationships
• strong written and verbal communication skills
• sound judgment and integrity
• strong delegation and teaming skills
• flexible and adaptable to changing circumstances
• excellent customer service skills
• proficient in Microsoft Office (Word, Excel, PowerPoint) and database management

Nice To Haves

• Associate or Bachelor's Preferred

Responsibilities

• Develops and implements volunteer program components ensuring correct adherence to policies and procedures including interviewing, placement and orientation of select positions.
• Assists with all other volunteer programs for the hospital.
• Coordinates volunteers and work areas leading to effective and efficient delivery of service to staff, patients, families and visitors.
• Conducts volunteer interviews, placements, orientation, and training to assure compliance with hospital policies.
• Maintains accurate department files and records, volunteer data, and mailing lists.
• Conducts ongoing education for volunteers, which assures compliance with hospital policies.
• Assists with plans, materials and records for meetings and special events to ensure timely and effective operations.
• Ensures orderly maintenance of materials for work areas to insure timely and accurate supplies and information.
• Develops systems and maintains data to insure accurate and timely records and reports.
• Assists in evaluating services, volunteers and activities leading to appropriate decisions, counseling, coaching and productivity.
• Assists in developing recognition programs and functions which maximize volunteer satisfaction and encourages loyalty and commitment.
• Assists with specified community volunteer projects by providing orderly systems, files and data management.
• Assists and supports Children’s Hospital Volunteers (CHV) in their organization’s activities.
• Oversees adult volunteer placements for all cart positions (Arts & Crafts Cart, Family Cart, Movie Cart and Book Cart).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees