Volunteer Coordinator

Food Bank of Central & Eastern North Carolina•Raleigh, NC

1d•$22 - $23

About The Position

The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Empower communities. We are an equal opportunity employer and are known for our core values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun! The Volunteer Coordinator will work with the Director of Volunteer Engagement, Volunteer Operations Manager, Local Operations Manager, and Branch staff to ensure that the Volunteer Program is developed and maintained in a way that supports the work and mission of the Food Bank of Central & Eastern North Carolina. The Volunteer Coordinator will ensure that each volunteer is treated with respect, is valued, and works in a safe work environment. This position follows a Tuesday–Saturday schedule. The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Requirements

High School diploma required; bachelor’s degree is greatly preferred. Minimum 2-3 years of work experience required.
Leadership skills are desired in the following areas: Problem Solving, Teamwork, Planning and Organization.
Employees must be able to pass the organization’s forklift certification test within 60 days.
Excellent customer service and organizational skills
Employees must have a strong work ethic.
Employees must be comfortable working independently in a fast-paced environment.
Must possess very good written and verbal communication skills and be able to represent the Food Bank professionally.
Be detail oriented and have strong interpersonal skills to work with diverse groups of people.
Must believe in the mission of the organization.
Must have strong public speaking skills.

Responsibilities

Serve as a program leader to assure all the stages and daily operations of the volunteer program (at the specific branch) runs efficiently by monitoring, implementing, improving, and evaluating best practices such as: logistics and operation of volunteer sessions, volunteer communication, volunteer recognition, scheduling, volunteer data tracking via CERVIS, application of SOPs, warehouse and food safety policies and procedures.
Utilize CERVIS daily to capture volunteer data in an accurate and effective way. Create volunteer schedules and communicate with volunteers.
Train and instruct both large groups of volunteers, as well as individuals, on volunteer projects. Including incorporating appropriate education to increase awareness of hunger issues.
Work and collaborate with Director of Volunteer Engagement to assure program development by implementing initiatives, strategic plans, event planning and programming and other action items as needed.
Coordinate all components of Court-Appointed Community Service Program.
Obtain all necessary materials for daily volunteer activities, including product and supplies by working with Manager of Volunteer Engagement and Operations Managers.
Work with the Director of Volunteer Engagement and Volunteer Operations Manager to implement volunteer recruitment and retention strategies by proactively engaging with volunteers, community members, and public / private organizations as a representative of the volunteer program and food bank.
Formally and informally recognize volunteers and their contributions to the food bank. Work with the Director of Volunteer Engagement and Branch Directors to plan and execute volunteer recognition events.
Participate in network and community engagement opportunities to drive volunteer recruitment efforts and to represent the food bank.
Work in collaboration with Volunteer Operations Manager and General Operations to obtain and apply knowledge of handling procedures for: product inventory and records management, donated product, product repackaging, produce and egg sorting, food drive sorting, Commodity Supplemental Food Program, and food safety quality control standards and regulations per Feeding America and governing authorities. Ensure effective and complete implementation of all standards and regulations. Assisting during the AIB (food safety) process as needed.
Maintain cleanliness of all project areas and serve as a material manager for the volunteer program at the branch, which entails ensuring enough usable pallets and bins are available and organized; combining pallets to save space; and product inventory.
Complete documentation related to general operations and other departments as needed.
Ensure cross – functional collaboration within the organization to provide volunteer support for special events / programs including Community Health and Engagement, Food Sourcing and Network, Development, Programs, and other internal departments as needed.
Participate in weekly Office of Volunteer Engagement conference calls.
Support and work at other branches when needed.
Assist with the implementation of a comprehensive stewardship program that appropriately and consistently promotes the cultivation of donors at all levels. Including actively monitoring and communicating with the development team about potential volunteer-to-donor individuals and groups.
Complete other duties as assigned by Director of Volunteer Engagement and /or Volunteer Operations Manager