VOIP Engineer ‐ Lead

SAIC•Washington, DC

10h•Onsite

About The Position

SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . SAIC is seeking a Senior VOIP Engineer to support a large government customer This role is onsite at the DOT headquarters in Washington, DC Job Summary\: Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Manages Jabber and Webex and ensures proper integration and communication of those systems with the VOIP network.

Requirements

8 + years of experience in video teleconferencing support or a related IT field, possessing advanced skills and knowledge in VOIP.
Must have experience managing and integrating Voice services with WebEx and other VTC technologies.
Previous experience in a federal or enterprise environment is a plus.
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Nice To Haves

Experience with VTC Systems: Expertise in configuring, managing, and troubleshooting systems such as Poly (Polycom), Cisco WebEx, Microsoft Teams Rooms (MTR), and Zoom Rooms. Familiarity with legacy systems like Poly Group Series and new systems like Microsoft Surface Hub and Cisco Boards.
Network Knowledge: Strong understanding of networking protocols (e.g., TCP/IP, SIP, H.323, RTP). Experience with VLANs, QoS, and firewall configurations for VTC.
System Integration and Administration: Integration of endpoints with backend systems like RealPresence Resource Manager (RPRM), ISE, and Active Directory.
Troubleshooting and Diagnostics: Ability to resolve complex audio, video, and network issues. Hands-on troubleshooting of hardware, peripherals, and software.
User Support: Experience in providing technical support and training to end users. Strong communication skills to simplify technical concepts for non-technical users.
Field Experience: Installing, maintaining, and troubleshooting VTC systems in field offices and remote sites.
Vendor Coordination: Working with vendors to address hardware and software issues and implement solutions.
Documentation and Reporting: Creating detailed Standard Operating Procedures (SOPs) and documenting maintenance and support activities.
VTC-Specific Certifications: Poly Certified Video Conferencing Engineer (PCVE)
Cisco Collaboration certifications (e.g., CCNA Collaboration, Cisco Video Network Specialist)
General IT Certifications: CompTIA Security+
ITIL Foundation (Service Management)
General IT Certifications: CompTIA Network+
Networking Certifications: Cisco Certified Network Associate (CCNA)
Certified Information Systems Security Professional (CISSP)