VOIP Engineer ‐ Lead

SAIC • Washington, DC

10h • Onsite

About The Position

SAIC is seeking a Senior VOIP Engineer to support a large government customer. This role is onsite at the DOT headquarters in Washington, DC. Job Summary: Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Manages Jabber and Webex and ensures proper integration and communication of those systems with the VOIP network.

Requirements

• 8 + years of experience in video teleconferencing support or a related IT field, possessing advanced skills and knowledge in VOIP.
• Must have experience managing and integrating Voice services with WebEx and other VTC technologies.
• Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.
• Expertise in configuring, managing, and troubleshooting systems such as Poly (Polycom), Cisco WebEx, Microsoft Teams Rooms (MTR), and Zoom Rooms.
• Familiarity with legacy systems like Poly Group Series and new systems like Microsoft Surface Hub and Cisco Boards.
• Strong understanding of networking protocols (e.g., TCP/IP, SIP, H.323, RTP).
• Experience with VLANs, QoS, and firewall configurations for VTC.
• Integration of endpoints with backend systems like RealPresence Resource Manager (RPRM), ISE, and Active Directory.
• Ability to resolve complex audio, video, and network issues.
• Hands-on troubleshooting of hardware, peripherals, and software.
• Experience in providing technical support and training to end users.
• Strong communication skills to simplify technical concepts for non-technical users.
• Installing, maintaining, and troubleshooting VTC systems in field offices and remote sites.
• Working with vendors to address hardware and software issues and implement solutions.
• Creating detailed Standard Operating Procedures (SOPs) and documenting maintenance and support activities.
• Poly Certified Video Conferencing Engineer (PCVE).
• Cisco Collaboration certifications (e.g., CCNA Collaboration, Cisco Video Network Specialist).
• CompTIA Security+.
• ITIL Foundation (Service Management).

Nice To Haves

• Previous experience in a federal or enterprise environment is a plus.
• CompTIA Network+
• Cisco Certified Network Associate (CCNA).
• Certified Information Systems Security Professional (CISSP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees