VOIP Communications and Data Systems Specialist

The Affiliated Sante Group • Timonium, MD

42d • $65,000 - $70,000 • Onsite

About The Position

Santé is seeking a Full Time VOIP Communications and Data Systems Specialist to serve on our Technology team at our headquarters in Timonium, MD (Baltimore County). The VOIP Communications and Data Systems Specialist will be responsible for maintenance, configuration, and reporting within communication systems.

Requirements

• Bachelor's degree from an accredited college or university in a data-related field
• Three (3) years of experience in Telecommunications, databases, reporting, and/or software support
• VIOP/Phone experience
• Project management experience

Responsibilities

• Main point of contact and coordination with the communication systems for the Call Centers
• Responsible for creating communication systems training materials, training curriculums, and leading in-person and virtual staff training for all systems
• Responsible for keeping all training materials up-to-date, organized, and accessible
• Responsible for tracking training completion and related documentation
• Responsible for researching new technology features for use in coordination with departments and leadership
• Responsible for determining new module roll out strategies and procedures
• Responsible for assisting with overall telecommunications and record management, and software module implementation
• Works with telecommunications system(s), Credible, Electronic Crisis Case Record, Behavioral Health Link and any other EHRs and data and communications systems as needed
• Works with Director of Advancement to implement system updates in a timely manner
• Responsible for assisting with fielding system concerns from staff
• Responsible for assisting with reporting system concerns to identified company system support staff
• Responsible for new project coordination, management, and implementation
• Assist the Technology Team with any challenges occurring on-site at Baltimore County location.
• Assists the program leadership team in ensuring systems are configured for maximum usability and data integrity
• Participates in all mandatory training
• Checks work e-mail according to agency protocol
• Other duties as assigned

Benefits

• A comprehensive benefits package including retirement plans
• Paid Time Off and Sick Time, including a floating birthday holiday
• Company-wide wellness program.
• Paid parental leave.
• Opportunities for career growth, training and development, flexible work schedules and shifts.
• The rare opportunity to make a difference in the very community that you call home. We are leading providers in Behavioral and Mental Health!
• Smart, passionate, and engaged coworkers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees