VOIP Technician

Zones LLC.•Saratoga Springs, NY

13d•$24 - $26•Onsite

About The Position

As a VoIP Technician, you will work with Cisco, Avaya and NEC PBXs and peripherals at client locations. You will provide consultation, design, installation, support, configuration/programming, MAC, update/upgrade, maintenance, troubleshooting and repair of voice and Fax network and system components, peripherals, and software. The VoIP Technician also provides peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD, E911, Faxing, VoIP conversion, discovery, implementation and testing.

Requirements

Some level of Technical Training, recent Technical Degree and exposure to networking concepts
Some experience with Cisco Call Manager, Avaya and NEC centric hardware and peripherals preferred or the ability to learn troubleshooting of hardware and peripherals with on-the-job training
Valid Driver’s License and ability to operate a vehicle, this role will cover locations from the north side of Albany up to Saratoga Springs
Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom snips, pliers, screwdrivers, etc.)
Flu Shot and Childhood immunizations to work in a healthcare setting

Nice To Haves

Familiarity with programming and operation of call accounting systems preferred
Experience working with sizeable customers >10,000 lines preferred
Experience with all telco interfaces: analog, digital, SIP, PRI preferred
Experience with voice recording systems preferred
Experience in the Data and Voice industry, especially in Cisco Call Manager, Avaya and NEC support and implementations preferred
Cisco CCNA Collaboration Certification preferred
Ability to read and understand blueprints preferred
Ability to identify and terminate phone lines preferred

Responsibilities

Troubleshoot and resolved complex Telecommunication issues including voice and escalate as necessary
Gain an expert level understanding of VoIP concepts and a moderate Understating of Network components and architecture
Install and test phone equipment
Ability to work in NOC to identify and troubleshoot voice and Fax related issues
Provide excellent customer service/teamwork/skill to ensure the highest levels of customer satisfaction.
Serve as initial escalation point for technical support issues
Troubleshoot and report VoIP performance issues.
Responsible for resolving customer requests/issues in a timely manner.