VOIP Communications and Data Systems Specialist

The Affiliated Sante Group•Timonium, MD

8d•$65,000 - $70,000•Hybrid

About The Position

At Affiliated Santé Group, we don't just talk about making a difference — we show up every single day to prove it. As a leading provider of community-based behavioral and mental health services across Maryland and North Carolina, our team is on the frontlines of crisis response, recovery, and care. The systems that power our work matter. When our call centers go down, lives are on the line. That's why we need someone who takes telecommunications seriously — and shows up like it. We're looking for a VoIP Communications and Data Systems Specialist to join our Technology team at our Timonium, MD headquarters. This is a hybrid role — 3 days onsite, with the flexibility you need to do your best work. You'll be the go-to person for our telecommunications infrastructure, keeping our systems running, our staff trained, and our call centers connected. If you love being the person who figures things out, builds the training, and makes technology actually work for people — this role is for you.

Requirements

3+ years of hands-on experience in telecommunications or telephony — this is a telecom-first role, not a general IT position
VoIP experience strongly preferred
Call center or contact center environment experience
Project management experience — you can take something from idea to execution
Ability to respond onsite to the Baltimore area within 20–30 minutes when urgency calls
Clear communicator who can train non-technical staff without making them feel lost
Bachelor's degree in Information Systems, Telecommunications, Computer Science, or related field

Responsibilities

Serve as the primary point of contact for all telecommunications systems across our call centers
Configure, maintain, and troubleshoot VoIP and data telecommunications systems — platforms may include Avaya, Cisco, Microsoft Teams VoIP, or PBX
Build and lead training programs — in-person and virtual — so every staff member can use systems with confidence
Keep all telecommunications training materials updated, organized, and accessible
Research emerging telecom technology and help leadership evaluate new features and modules
Coordinate new project rollouts from strategy through implementation
Troubleshoot and escalate telecommunications concerns quickly — we move fast and so should you
Support our Baltimore County location onsite when needed
Work across systems including Credible, Electronic Crisis Case Record, Behavioral Health Link, and other EHRs