About Us Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. Why Join Us We are seeking an experienced Voice & Telephony Systems Engineer with strong expertise in CCaaS platform integrations, specifically with providers such as Avaya, Genesys, and similar systems to help build and optimize the voice infrastructure that powers next-generation AI-driven customer experiences. This role will focus on designing, implementing, and optimizing telephony and contact-center infrastructure to support next-generation IVR solutions. In this role, you’ll work across modern CCaaS platforms (Avaya, Genesys, NICE, Amazon Connect, etc.), design high-quality IVR and call-flow systems, and lead integrations that connect real-time telephony with our backend AI applications. The ideal candidate will have deep knowledge of SIP, SIPREC, SBCs, IVR technologies, and end-to-end call-flow design. This is a rare opportunity to shape the future of AI-powered voice experiences and build foundational systems at the center of our product innovation.