Voice Engineer

Janus Henderson Group•Denver, CO

52d•$95,000 - $105,000•Hybrid

About The Position

Maintain a large telephony environment consisting of a blend of on-prem and hosted services Support end-users' day-to-day telephony needs Assist with managing incoming voice issues and working to resolution Close audit findings as identified Perform disaster recovery testing Assist with team to implement service improvements and updates Provide excellent customer service and support to our clients and partner organizations Provide split shift coverage of office working hours between 7am-5pm Provide out of hours support via on-call rotation Carry out additional duties as assigned

Requirements

Strong experience with Cisco VoIP telephony technologies, including Cisco SBCs/CUBE
Strong understanding of SIP and troubleshooting of carrier trunks
Experience with the Cisco collaboration suite of products including CUCM, CUC, and Expressway
Significant experience with the Microsoft Teams cloud-based telephony platform
Maintain global voice recording solutions for regulatory compliance adherence
Familiarity with cloud-based contact center solutions such as WebEx Contact Center
Familiarity with Calabrio including the advance quality management and workforce management suites
Excellent communication and interpersonal skills, with the ability to work collaboratively with other IT teams, vendors, and business stakeholders
Experience working in a global, enterprise class, mission critical, 7x24X365
CCNA certification or equivalent experience

Nice To Haves

Knowledge of automation and scripting (PowerShell, Python, Ansible, etc.)
Experience with supporting IPC dealer boards and trader turrets.
Excellent written and verbal communication and strong interpersonal skills
Ability to interact with all levels of management and staff as well as outside vendors, contractors, service providers and consultants
Ability to maintain a professional manner and remain calm under pressure
Ability to use own initiative and willingness to seek and achieve improvements to processes and technology

Responsibilities

Maintain a large telephony environment consisting of a blend of on-prem and hosted services
Support end-users' day-to-day telephony needs
Assist with managing incoming voice issues and working to resolution
Close audit findings as identified
Perform disaster recovery testing
Assist with team to implement service improvements and updates
Provide excellent customer service and support to our clients and partner organizations
Provide split shift coverage of office working hours between 7am-5pm
Provide out of hours support via on-call rotation
Carry out additional duties as assigned

Benefits

Hybrid working and reasonable accommodations
Generous Holiday policies
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace - the mindfulness app
Corporate membership to ClassPass and other health and well-being benefits
Unique employee events and programs including a 14er challenge
Complimentary beverages, snacks and all employee Happy Hours
Annual Bonus Opportunity: Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.
Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.