Voice Account Director

Infobip ltd.•Jersey City, NJ

43d

About The Position

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let's build what's next, together. The Voice Account Director/Product Sales Expert drives regional growth and achieves sales targets for Voice across the North America region. Acting as a deliverability champion and strategic partner, the PSE translates company strategy and work done with the product teams into actionable regional plans, collaborates with local sales teams to position Infobip Voice as a superior product through deliverability, and identifies market opportunities to maximize gross profit, and guide customers toward best-in-class deliverability practices. Success is measured by gross profit increase, the number of strategic opportunities closed as won, and the successful rollout of deliverability-focused product initiatives.

Requirements

Background in business or product, with strong understanding of sales and consultancy
Proven experience in Voice, telecom, or CPaaS products.
Strong commercial mindset with analytical, sales acceleration, and negotiation skills.
Excellent communication and presentation capabilities with customer-facing confidence.
Proactive, adaptable, and able to operate in diverse regulatory conditions across North America .
Fluent in English
Willingness to travel to support key opportunities and field teams.
Open to travel within the U.S. based on customer and business needs.

Nice To Haves

Additional regional languages are a strong plus.

Responsibilities

Translate global Voice strategy into actionable regional sales plans aligned with business targets.
Identify whitespace opportunities across North America enterprise customers, digital platforms, and key verticals to drive adoption.
Build and deliver initiatives that accelerate Voice traction and improve profitability, that you will be driving with customer-facing roles for new and existing customers.
Support regional sales teams through training, enablement, and commercial guidance.
Participate in strategic sales cycles to improve win rates and accelerate deal velocity.
Lead onboarding and expansion of priority Voice use cases, including: Number masking, SIP trunking, Inbound/outbound routing, Voice messaging
Maintain expert knowledge of Voice coverage, routing, regulations, and pricing models across North America.
Advise sales and customers on performance, compliance, and best practices (e.g., CLI rules, emergency routing).
Capture structured market insights to help shape product roadmap and regional GTM strategy.
Work closely with HQ Product Management, Profitability teams, Global GTM teams, and Regional stakeholders and leadership.
Monitor pipeline velocity and support monetization strategy to achieve commercial targets.
Advocate for simplification and operational improvement that enhances customer onboarding and delivery experience.

Benefits

Working directly with key customers and global players across the North America region.
The chance to work within a global Voice business unit of 120+ experts spanning all continents.
Direct influence on Voice strategy execution in one of Infobip's highest-growth regions.
High visibility and impact through collaboration with global product and business leadership.
Opportunity to contribute to cutting-edge Voice innovations such as: WebRTC Voice bots OTT Voice Advanced call automation and AI-driven quality enhancements
Career progression opportunities in a rapidly growing product domain touching multiple industries.
Medical, Dental, and Vision insurance
Basic life insurance
401(k) plan participation with company match
Short-term and long-term disability insurance
Wellness plan of up to $500/year pro-rated based on hire date
PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
Additional leave time for marriage, relocation, bereavement, and other major life events
Twelve (12) weeks of paid parental leave
Participation in employee share ownership plan (ESOP)
Fourteen (14) paid holidays annually.
Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)â¯- As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
Work-life balance and Well-being â¯- We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobilityâ¯- Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.