VMS Representative

Saint Louis Art Museum•St. Louis, MO

12d•$17

About The Position

To deliver exceptional customer service and hospitality while selling tickets, promoting membership, and answering a wide range of visitor questions.

High school diploma or G.E.D. is required.
Customer service experience in hospitality or tourist attractions preferred, problem solving skills, and experience in cash handling and use of computerized point-of-sale systems.
Must adapt to frequent changes of routine and pace due to unpredictable visitor needs without loss of efficiency or composure.
All VMS Representatives must be available to work Friday evenings and one weekend day.

Welcome visitors to the museum.
Establish and maintain good relationships with people of various ages, educational, ethnic, and socioeconomic backgrounds.
Assist visitors at the welcome desks, ticketed exhibition entrance, coat checks, lost and found, call center, and box office.
Use multiple software systems to process transactions and to complete closing reconciliations.
Actively promote and process sales of museum membership, maintain accurate database records, and assemble membership packets for mailing.
Provide current information on collections, exhibitions, programs, and events.
Sell tickets to Ticketed Exhibitions and on-site programs.
Scan tickets, manage lines, and explain how to access the audio commentary at the ticketed exhibition entrance.
Provide information about and directions to other Forest Park institutions as well as other St. Louis tourist destinations.
Perform other related duties as assigned by a Visitor and Member Services Supervisor or Lead.