VMS & Physical Access Control Specialist

Mccno•New Orleans, LA

About The Position

MAJOR ACCOUNTABILITIES include the following . Other duties may be assigned. System Administration & Integration Administer and support for IP-based PAC S , such as Access Control, CCTV, and VMS platforms , ensuring seamless operation and integration with enterprise applications . Configure and maintain role-based access permissions , including system-level access requests. Support enterprise applications and ERP systems int e grations in alignment with best practices, ensuring cross-coverage and continuity across the broader application support environment . Provide technical support for IT staff to ensure continuity and backup coverage in system administration and integration tasks. Manage system backups, coordinate software releases and upgrades, and work directly with vendors to ensure timely and secure implementation. Application & User Support Provide application support for PAC and VMS end-users, including credentialing and video access requests within established service timelines . Troubleshoot and resolve system issues impacting access control systems , escalating to the appropriate IT staff as needed. Document actions taken to ensure issues are tracked through to closure , resolution and follow-through. Communicate proactively with users on system upgrades or changes that impact front-end functionality, ensuring awareness and minimal disruption. Stakeholder Collaboration Collaborate with IT and Application Support, and Network Security teams to maintain system integrity, troubleshoot issues, and implement upgrades , ensuring continuity across critical applications . Coordinate with Security and People Services on physical badge issuance processes.

Requirements

Direct e xperience with access control (badge) provisioning and electronic key systems required.
Intermediate working knowledge of physical security software and IP-based camera systems.
Direct e xperience in Network Operations Center (NOC) environments or enterprise-level troubleshooting required.
Direct e xperience with VMS platforms ( Genetec, Avigilon, or Mileston es, or related) required.
Strong technical troubleshooting skills with IP cameras, servers, databases, and network-connected devices.

Nice To Haves

Vendor-specific certifications (e.g., Genetec Certified, Lenel Certified Professional), PSP (Physical Security Professional) or equivalent credential is a plus.

Responsibilities

Administer and support for IP-based PAC S , such as Access Control, CCTV, and VMS platforms , ensuring seamless operation and integration with enterprise applications
Configure and maintain role-based access permissions , including system-level access requests.
Support enterprise applications and ERP systems int e grations in alignment with best practices, ensuring cross-coverage and continuity across the broader application support environment
Provide technical support for IT staff to ensure continuity and backup coverage in system administration and integration tasks.
Manage system backups, coordinate software releases and upgrades, and work directly with vendors to ensure timely and secure implementation.
Provide application support for PAC and VMS end-users, including credentialing and video access requests within established service timelines
Troubleshoot and resolve system issues impacting access control systems , escalating to the appropriate IT staff as needed.
Document actions taken to ensure issues are tracked through to closure , resolution and follow-through.
Communicate proactively with users on system upgrades or changes that impact front-end functionality, ensuring awareness and minimal disruption.
Collaborate with IT and Application Support, and Network Security teams to maintain system integrity, troubleshoot issues, and implement upgrades , ensuring continuity across critical applications
Coordinate with Security and People Services on physical badge issuance processes.