Vital Event Process Manager

State of North Carolina

8d • $58,613 - $102,574

About The Position

The North Carolina Division of Public Health (NC DPH) is seeking an experienced and visionary leader to serve as Vital Events Process Manager (Program Supervisor II) for the Vital Event Registration and Amendments Program within the North Carolina Office of Vital Records (NCOVR). This position provides strategic and operational leadership in full support of the NCOVR Director and State Registrar and plays a critical role in transforming the State’s legacy vital records processes into a modern, efficient, and fully electronic operating environment. The Vital Events Process Manager serves as a primary representative of NCOVR and engages routinely with DPH executive leadership, DHHS IT leadership and technical teams, State Center for Health Statistics colleagues, internal NCOVR management and staff, and a broad range of external business partners. The successful candidate must bring strong systems thinking, process improvement expertise, and the ability to lead organizational change in a complex and high-stakes environment, while maintaining a customer service orientation. The Vital Events Process Manager oversees two (2) unit supervisors and establishes program-level Key Performance Indicators (KPIs), SMART goals, and performance measurement tools to drive accountability and continuous improvement.

Requirements

• Bachelor’s degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment OR An equivalent combination of training and experience

Nice To Haves

• Demonstrated success leading modernization initiatives by fostering stakeholder buy-in, motivating teams through transitions, and driving adoption of new processes and technologies.
• Proficient in assessing operational challenges and implementing innovative technology solutions to streamline workflows, enhance efficiency, and improve organizational outcomes.
• Proven ability to set clear performance expectations, address engagement challenges, and ensure accountability for achieving defined goals and deliverables.
• Strong communication skills with expertise in conveying complex technical and operational information clearly to diverse audiences and maintaining productive relationships with internal teams, external partners, and the public.
• Experienced in personnel management, including planning, assigning, and supervising work in alignment with organizational standards and performance objectives.

Responsibilities

• Building strong, trust-based relationships with vital records registration partners statewide.
• Interpreting and applying complex technical, legal, and operational requirements related to vital event reporting and registration.
• Re-engineering business processes to reduce manual work, streamline data flow, and strengthen data governance.
• Designing and implementing a comprehensive data quality assurance framework to ensure timely, complete, and accurate vital statistics.
• Leading staff development and skill-building to support modernization and electronic records management.
• Establishing a Tier II technical assistance and registration oversight unit to support the NCOVR Partner Services Program.
• Assessing the capabilities of the electronic registration system and guiding enhancements that improve data quality and operational performance.
• Coordinating partner engagement to improve reporting timeliness and accuracy across birth, death, fetal death, and marriage/divorce registration.
• Serving as the primary liaison to CDC’s National Center for Health Statistics and to NAPHSIS to remain aligned with national standards, innovations, and best practices.
• Work closely with Order Fulfillment, Delayed Registrations, and Fraud and Security
• Identifying and recommending statutory or regulatory changes that strengthen compliance with National Vital Statistics System and Public Health Accreditation Board requirements.
• Develop and execute a multi-year modernization strategy.
• Apply structured change management methods.
• Build consensus across internal and external stakeholders.
• Engage partners statewide to adopt and sustain electronic registration processes.
• Implement operational improvements that improve turnaround, accuracy, and customer service.

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.
• Visit the website for State Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees