VITA Site Coordinator

United Way of Rhode Island•Providence, RI

3d•$25 - $25

About The Position

The VITA Site Coordinator is responsible for coordination, promotion and delivery of a CCRI Warwick VITA (Volunteer Income Tax Assistance) program site. This position works with a diverse cross-section of our community including volunteers, clients and partners, so strong communication skills are required. This is a seasonal, temporary position.

Requirements

A minimum of a high school diploma or equivalent required; college education a plus
Knowledge of RI state and federal income tax filing and familiarity with tax software
Strong customer service skills, with demonstrated ability to work with various socio-economic groups, including people in crisis and transition
Knowledge of basic computer hardware and software applications, virtual platforms, email, Internet and Microsoft Office and Teams
Ability to work independently
Ability to work varied hours including evenings and weekends
Valid driver’s license and insured vehicle, with the ability to transport site supplies to multiple locations as needed

Nice To Haves

Fluent in Spanish is a plus

Responsibilities

Provide leadership, support and quality oversight of the VITA tax site, ensuring compliance with all IRS site guidelines, protocols and confidentiality policies
Successfully complete IRS site coordinator training and certification and certify at the Advanced level
Recruit and oversee training for all volunteers, including volunteer tax preparers, following IRS requirements
Answer questions and provide information on tax law, tax returns and VITA procedures to tax preparers and clients to facilitate the completion of tax reporting
Conduct a quality review (QR) on each and every return prepared by volunteers, assist volunteer preparers when needed to complete an accurate tax return. Correct any errors or rejected returns, contacting the taxpayer when needed and assisting with paper filing if electronic filing is not possible
Verify that all tax returns are electronically filed with the IRS in a timely manner, reviewing acknowledgements
Ensure that the site operates as scheduled and with adequate volunteer coverage, supplies, tax materials, and equipment
Communicate clearly and efficiently, verbally and in writing, with a diverse cross-section of our community.
Plan and implement end of season appreciation for volunteers' service
Assist with compiling post-season reports for end-of-season wrap-up and evaluation