Visitor Services Associate

University of Oklahoma • Norman, OK

1d • Onsite

About The Position

The position of Staff Assistant at the Sam Noble Museum is a forward-facing customer service position that provides external and internal customer service and support for scheduling and school field trips, coordinating group and field trips reservations, managing multiple email inboxes and general operations at the front desk as part of the Visitor Services Team. This position will also be responsible for reserving and booking educational discovery kits, answering inquiries (in person, by phone and email) from the public, processing payments, filing paperwork and communicating with staff and other departments regarding resources and scheduling. This position will require frequent and positive interaction with the public, as well as other museum staff. The Staff Assistant will have the ability to learn specific software applications for booking registrations, applying payments, making online platform updates and the ability to work accurately and efficiently with numbers and confidential information. This position will be cross trained to work with our gift store and special events teams, to become a valuable member of our Visitor Services Department. The standard work week is Wednesday to Sunday 8:30 am to 5:30 pm but may include evenings and holidays.

Requirements

• High school diploma or GED, AND: 12 months office, clerical or administrative support experience
• Excellent customer service
• Highly organized and able to handle multiple projects and deadlines
• Able to communicate well and build rapport quickly with students, faculty and staff
• Excellent oral, written and interpersonal communication skills
• Attention to detail and exceptional time management skills
• Able to work well with interdepartmental teams and initiatives
• Basic math skills
• Basic computer skills, such as word processing, email and spreadsheet data entry (Microsoft Suite preferred, but not required)
• Flexibility and ability to adapt to changing situations, must be able to exercise discretion and independent judgement
• Ability to learn/use scheduling software

Nice To Haves

• At least one year experience in a customer-service environment
• Experience with information systems, such as point-of-sale systems, specifically, Altru and Clover
• Experience with museum, cultural organizations or other non-profits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED