VISITOR SERVICES ASSOCIATE - SEASONAL

Desert Botanical Garden • Phoenix, AZ

54m • $18 • Onsite

About The Position

Position Purpose
Perform on-site sales of tickets for Garden admission and memberships. Facilitate visitor amenity rentals. Ensure excellent visitor experience at all times; work at the admissions booth, in the call center, at the rental table, and act as a Garden host.

Requirements

• Strong customer service expertise; bilingual a plus
• Excellent communication skills and the ability to interact effectively with a wide variety of Garden members, guests, volunteers, and staff
• Ability to multi-task in a fast-paced environment while maintaining accuracy, efficiency and professionalism
• Above average typing, computer, and data entry skills
• Ability to stand for extended periods of time while assisting guests in an outdoor environment
• Ability to work well in a supportive team environment
• Flexibility and dependability of schedule to include weekends, evenings, and holidays.

Responsibilities

• Welcome guests to the Garden in a warm and friendly manner
• Initiate and process event tickets using computer based cash register (cash, check, credit card, and purchase order)
• Answer inquiries about the Garden’s mission, exhibits, events and programs
• Work closely with volunteers, Garden staff, and service partners to promote and sell memberships, event tickets, and classes for all Garden members and guests
• Efficiently respond to the high volume of inbound calls, e-mails, or digital messages that include requests for special event ticket/reservations, billing issues/disputes, directions, and Garden information
• Maintain current knowledge of pricing structure and discount opportunities including corporate discounts
• Provide information and sell various departmental services, such as classes and volunteer opportunities
• Assist guests with rental items, including umbrellas, binoculars, wheelchairs, electric scooters, and strollers

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed