VISITOR SERVICES ASSOCIATE

San Diego Natural Histo•San Diego, CA

4d•$18

About The Position

The San Diego Natural History Museum Visitor Services department is seeking enthusiastic and friendly part-time Visitor Services Associates (VSAs) to join our team in assisting guests at our admissions desk and giant-screen theater, especially during Nat at Night [https://www.sdnhm.org/calendar/nat-at-night/], our wildly popular event that runs weekly from May 15 to September 4 and offers guests a discounted, after-hours experience with weekly trivia, a rooftop DJ, and bars throughout the Museum. VSAs provide Museum guests with an unparalleled customer service experience in a fast-paced, educational, fun, and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor. VSAs may be stationed at various positions throughout the Museum during operational hours and specific duties will range based on the event and need of the department, including, but not limited to: crowd control, moving furniture and signs, surveying guests, and processing data in the Museum’s database.

Requirements

Friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's guests and for your co-workers
Professional demeanor, reliable, punctual, self-motivated and hardworking, who wants to be part of a diverse team that loves where they work
Ability to quickly learn and retain necessary processes, procedures, and information
Ability to communicate verbally for the majority of each shift
Attention to detail

Nice To Haves

A background in customer service, hospitality, or retail with experience in credit card/cash handling
Familiarity with Balboa Park or museums, and/or interest in natural science and the environment
Customer Relationship Management (CRM) database and/or Point of Sale (POS) ticketing software knowledge and experience
An ability to speak other languages that will assist us in making our Museum even more accessible to members of our diverse community

Responsibilities

Providing consistent and excellent customer service interactions with all guests and potential guests, including members, volunteers, vendors, staff, and anyone else you encounter at the Museum
Selling admission and program tickets and upselling memberships to guests
Entering data into the database quickly and accurately
Interacting with guests, including answering a variety of questions about the Museum and Balboa Park, checking in with guests to see if they need assistance, and conducting guest feedback surveys
Checking in school groups according to procedures
Facilitating film showings at the Museum’s giant-screen theater, including assisting guests with seating and cleaning the theater between each film
Conducting other general Visitor Services duties and supporting Museum operations which includes, but is not limited to: monitoring capacity, checking tickets, moving furniture and signs, describing Museum exhibitions with interest and accuracy, monitoring the cleanliness of public spaces, answering incoming phone calls professionally, keeping up-to-date on current promotions, programs, and procedures, and assisting with data clean-up and other administrative tasks as needed and directed