Visitor Services Associate

Open To External And Internal Candidates • Williamsburg, VA

2d • Onsite

About The Position

The Visitor Services Associate (“VSA”) greets and orients museum guests at the Art Museums’ entrance desk in WOLF HALL and at the desk in the HURST GALLERY, as well as at the entrance desk in the CAMPBELL ARCAHEOLOGY CENTER. VSAs provide helpful information to guests about programming and assist guests who may need to store items in lockers that are not permitted in the galleries. VSAs assist with opening and closing procedures according to the Art Museums’ polices.

Requirements

• High school education or equivalent certification
• 1-2 years’ experience in a customer focused position with direct public contact.
• Strong customer focus
• Strong communications skills in the English language.
• Enthusiasm, and an interest in working directly with the public.
• Ability to learn a body of information, and accurately convey the information to visitors.
• Have an interest in Colonial Williamsburg history and the ability to learn historical information.
• Must demonstrate diplomacy, empathy, and problem-solving skills.
• Must be able to interact, engage, actively listen and speak clearly with the public for long periods of time.
• Dependability and initiative in applying Art Museums’ and Campbell Archaeology Center policies and procedures.
• Must be able to work as part of a team.
• Ability to perform tasks without direct regular supervision.
• Flexibility in schedule and work location (between the Art Museums and Campbell Archaeology Center)

Nice To Haves

• Previous experience working in a museum
• Previous customer service or visitor services experience at Colonial Williamsburg Foundation or another museum or historic site
• General knowledge of the local area

Responsibilities

• Welcomes guests courteously, informs visitors of any prohibited items in the Art Museums, assists guests with free lockers when necessary, and provides helpful information about the Art Museums and Campbell Archaeology Center ("CAC"), and when Historic Area passes and/or program tickets may be required.
• Provide brief orientation about the Art Museums’ and/or CAC exhibitions and programs as needed or requested.
• Address general visitor questions about Colonial Williamsburg, the Historic Area, Art Museums’ exhibitions and programs, CAC programs, as well as dining and shopping opportunities.
• Thoroughly observes every incoming guest to identify items that are prohibited in the galleries and direct guests to use the free lockers and to assist as needed.
• Request assistance from Art Museums’ Public Safety officers as necessary for guests with prohibited items or who refuse to cooperate with museum policies.
• Address museum guests’ concerns, guest-related situations, and successfully resolve problems.
• Contact the Director of Museum Operations, Art Museums’ Public Safety, or other Art Museums staff to assist as needed.
• Attends required Colonial Williamsburg and Art Museums’ training sessions, VSA meetings, and other called meetings to enhance knowledge of Art Museums, CAC, and CWF
• Facilitate productive working relationships with the VSA team, Art Museums and CAC staff, and other Foundation colleagues.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees