Visitor Service Associate - Part-time

Senator John Heinz History Center • Pittsburgh, PA

3d

About The Position

The Senator John Heinz History Center, the largest history museum in Pennsylvania and an affiliate of the Smithsonian Institution, is seeking a part-time Visitor Services Associate. The Visitor Services Associate supports the operation of the Museum Shop, Admissions Desk, Visit Pittsburgh Welcome Center, and History Center café in a professional, customer service capacity. The Visitor Services Associate serves as the initial point of contact for all visitors to the museum and helps to ensure a high-quality experience throughout the museum; and is therefore integral to facilitating a positive visitor experience. The Visitor Services Associate generates museum shop sales, collects admissions fees, processes admissions information using Acme software, handles sales in the Heinz History Center café, and accurately reconciles museum shop/admissions/cafe revenues using Shopify POS. This position is responsible for greeting, directing and acquainting visitors to the museum exhibits and special activities, as well as providing visitors with general tourist related information and orientation to the Visit Pittsburgh official Visitor Welcome Center. The Visitor Services Associate will assist with the efficient operation of the Museum Shop, Admissions Desk, the History Center café, History Center memberships, and contribute to the History Center’s reputation for extraordinary customer service. This is a part-time position reporting to the Director of Visitor Services.

Requirements

• Outgoing, friendly, and exceptional communications skills are needed in delivering extraordinary customer service to History Center visitors and guests.
• Ability to manage telephone, computer, and in-person customer service, often concurrently.
• High school education or equivalent required with at least two years of work experience in retail, customer service, hospitality, or similar work settings.
• This position requires some physically demanding activities - lifting, bending, walking, and standing.
• Pennsylvania Act 33/34 (criminal and child abuse clearance).
• Must be available to work weekends.

Responsibilities

• Supports the operation of the Museum Shop, Admissions Desk, Visit Pittsburgh Welcome Center, and History Center café
• Serves as the initial point of contact for all visitors to the museum
• Helps to ensure a high-quality experience throughout the museum
• Generates museum shop sales
• Collects admissions fees
• Processes admissions information using Acme software
• Handles sales in the Heinz History Center café
• Accurately reconciles museum shop/admissions/cafe revenues using Shopify POS
• Greeting, directing and acquainting visitors to the museum exhibits and special activities
• Providing visitors with general tourist related information and orientation to the Visit Pittsburgh official Visitor Welcome Center
• Assist with the efficient operation of the Museum Shop, Admissions Desk, the History Center café, History Center memberships
• Contribute to the History Center’s reputation for extraordinary customer service

Benefits

• Be part of a museum recently named the #1 History Museum in America by USA Today and Best Museum in Pittsburgh by readers of Pittsburgh Magazine!
• Rewarding, mission-driven work at a Smithsonian-affiliated museum that makes a substantial impact in the community.
• Dynamic workplace located in Pittsburgh’s historic Strip District.
• Paid sick leave.
• Wellness and Employee Assistance Program.
• Discounts in the Museum Shop and Café.
• Public transportation and parking options nearby.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED