Visitor Services Associate (Part-time)

CMA•Cleveland, OH

1d•$15•Onsite

About The Position

The Cleveland Museum of Art is seeking to hire part-time temporary Visitor Service Associates to assist with our upcoming exhibitions, both at CMA and Transformer Station. This position is customer-service oriented, and duties include processing ticket orders and museum memberships in person or by phone through a computerized ticketing system. This role welcomes customers as they enter the building, helps them navigate to their destination throughout the museum, and oversees their experience in exhibition spaces, ensuring visitors have an overall great experience at the CMA. This is a fast-paced customer-service environment. Excellent communication and interpersonal skills are required. Computer proficiency and ticket-selling experience are desired. Work conditions may require standing for long periods of time. Part-time shifts are approximately 21–28 hours per week. Part-time positions are available at $15.00/hour. This position will also require occasional assignments at the Transformer Station, our off-site exhibition gallery, located at 1460 W 29 th Street. Seeking candidates with availability to work weekends and evenings shifts. Part-time Benefits include: Partner level membership to CMA Free, unlimited admission to select Cleveland Museum of Art ticketed exhibitions (two adult member tickets per visit, subject to availability) 50% off admission to select ticketed exhibitions for members' guests Free admission to select ticketed exhibitions for unlimited children, 17 and younger, when accompanied by a member Priority registration and discounts for museum art classes for adults and children 20% discount in the museum store 10% discount in the museum restaurant and café Annual subscription to Cleveland Art members magazine Free Garage Parking Your employment relationship with the museum qualifies you for free or discounted admissions to other cultural institutions such as the Natural History Museum, Botanical Gardens, The Cleveland Zoo, etc. Application Materials: Please submit a cover letter, resume, and contact information for 3 references.

Requirements

Excellent communication and interpersonal skills
Work conditions may require standing for long periods of time
availability to work weekends and evenings shifts

Nice To Haves

Computer proficiency
ticket-selling experience

Responsibilities

processing ticket orders and museum memberships in person or by phone through a computerized ticketing system
welcoming customers as they enter the building
helping customers navigate to their destination throughout the museum
overseeing customer experience in exhibition spaces

Benefits

Partner level membership to CMA
Free, unlimited admission to select Cleveland Museum of Art ticketed exhibitions (two adult member tickets per visit, subject to availability)
50% off admission to select ticketed exhibitions for members' guests
Free admission to select ticketed exhibitions for unlimited children, 17 and younger, when accompanied by a member
Priority registration and discounts for museum art classes for adults and children
20% discount in the museum store
10% discount in the museum restaurant and café
Annual subscription to Cleveland Art members magazine
Free Garage Parking
Your employment relationship with the museum qualifies you for free or discounted admissions to other cultural institutions such as the Natural History Museum, Botanical Gardens, The Cleveland Zoo, etc.