Visitor Experience Staff

Desert of Maine Campground•Freeport, ME

2d•Onsite

About The Position

The Desert of Maine is an iconic destination located in Freeport, Maine, known for its unusual geology, quirky local history, and unique ecology. We strive to reacquaint local visitors with this historical attraction and give first-time visitors a memorable experience they’ll talk about for years to come. In recent years, we've opened our new mini golf course, added new educational and hands-on exhibits across our property, and streamlined our operations to improve our visitor experience. You would become a core member of our small, close-knit team passionate about impeccable customer service and sharing the magic of a place whose stories are more important than ever. We hope you will be drawn to the magic of this place and help us create a (not-so-hidden) gem on Maine’s coast for tourists and locals alike! The Role Reporting to the Manager of Operations, our Visitor Experience staff position is a dynamic role focused on our core goal of helping visitors with all aspects of their visit. Staff in this position cross-train on many of the visitor-focused duties at the Desert of Maine including welcoming visitors at our Welcome Center; operating our gift shop, snack bar, and mini golf course; and orienting visitors and answering questions throughout the property. The role also includes the opportunity to drive our 1800s-style electric train and facilitate our Sand Art activity, though scheduling for those two roles are subject to staff meeting certain requirements and training. Admissions and Retail Sell admission tickets and annual passes, answer questions about the history, exhibits, and campground. Direct visitors to additional resources when needed. Guide tours on the dunes Execute opening and closing to keep the Welcome Center operating smoothly Assess gift shop inventory, restock and re-organize displays regularly, assist visitors with gift shop purchases Snack Bar Prepare and serve items from our small menu including scooped ice cream, grilled sausage, kettle corn, fresh-made lemonade and more. Maintain a clean and organized foodservice environment. Prepare the snack bar for opening or closing and ensure all cleaning protocols have been followed. As of 2025, serve canned beer and wine in the evenings, follow proper procedures for handling alcoholic beverages and performing ID checks. Mini Golf Greet visitors, sell tickets, interact with them after their round of mini golf Manage the inventory of putters, balls, and other supplies; ensure all features of the course are operating correctly Train Driver (for interested staff with valid drivers license and 1 year driving experience) Greet and welcome visitors, answer questions, and assist visitors in getting on and off the train as needed Safely transport visitors from one stop to the next while being mindful of surroundings Sand Art Facilitation Independently setup and break down supplies for regular Sand Art activity Facilitate Sand Art for all ages, assist visitors in creating a take-home bottle

Requirements

Interest or experience in retail, hospitality, tourism, food service, or cultural institutions
Experience with and enthusiasm for working in a team environment
Willingness to leanr off-the-charts customer service, communications, and interpersonal skills with ability to interact with diverse audiences
Willingness to learn POS (Square) systems, computers, and phones
Excellent problem-solving skills and follow-through
Attention to detail, and consistent personal growth throughout your school and work history
A desire to make an impact at a mission-driven organization
Access to reliable transportation is required
Ability to lift boxes (up to 30lbs), operate a small golf cart EV, walk across loose sand, climb our various exhibits, perform tasks that include fine motor skills such as applying barcode labels and preparing food, and operate a laptop computer and Point of Sale device
This work will involve some repeated lifting and bending

Responsibilities

Welcoming visitors at our Welcome Center
Operating our gift shop, snack bar, and mini golf course
Orienting visitors and answering questions throughout the property
Sell admission tickets and annual passes, answer questions about the history, exhibits, and campground
Direct visitors to additional resources when needed
Guide tours on the dunes
Execute opening and closing to keep the Welcome Center operating smoothly
Assess gift shop inventory, restock and re-organize displays regularly, assist visitors with gift shop purchases
Prepare and serve items from our small menu including scooped ice cream, grilled sausage, kettle corn, fresh-made lemonade and more
Maintain a clean and organized foodservice environment
Prepare the snack bar for opening or closing and ensure all cleaning protocols have been followed
As of 2025, serve canned beer and wine in the evenings, follow proper procedures for handling alcoholic beverages and performing ID checks
Greet visitors, sell tickets, interact with them after their round of mini golf
Manage the inventory of putters, balls, and other supplies; ensure all features of the course are operating correctly
Greet and welcome visitors, answer questions, and assist visitors in getting on and off the train as needed
Safely transport visitors from one stop to the next while being mindful of surroundings
Independently setup and break down supplies for regular Sand Art activity
Facilitate Sand Art for all ages, assist visitors in creating a take-home bottle