Visitor Experience Associate

NORTON MUSEUM OF ART INC • West Palm Beach, FL

95d • Onsite

About The Position

The Visitor Experience Associate is a part-time seasonal position from October 2025 to April 2026, that serves as the welcoming face of the Museum to the public. The VE Associate fulfills an array of functions such as checking in visitors, crowd and queue management, membership sales, administrative support, and providing visitors information on exhibitions and programs. This position reports to the Member & Visitor Experience Manager.

Requirements

• Must be proficient in MS Office, particularly Outlook, Word, and Excel.
• Excellent verbal communication skills, good judgement, and strong customer service skills.
• Associates often must coordinate with their fellow associates and think on their feet, so good teamwork is necessary.
• Cash handling abilities are required.
• Ability to sit or stand for extended periods of time, potentially outdoors.
• Candidates must be available during the weekends and Friday evenings.

Nice To Haves

• Altru software experience is preferred but training is provided.
• Experience working in a retail environment or guest management is a plus.
• Bi-lingual in English and Spanish is a plus but not required.

Responsibilities

• Working closely with the public by welcoming museum visitors and directing them to exhibition spaces, public programs, or to ongoing tours, with an engaging, approachable demeanor.
• Hosting a space, being prepared to answer questions regarding museum programs or collections.
• Working alongside Security to enforce museum visitor policies and keep the Collection safe.
• Collect attendance information on general admissions, group tours, public programs, and record via Altru, the museum’s admission and data management software.
• Promoting and being familiar with Museum membership benefits and opportunities; handling associated admission and membership sales, done via cash, check, or credit.
• Answering phone and email inquiries regarding museum programs and events.
• Keeping up to date on museum programs, admission policies, and the upcoming museum event schedule.
• Other duties as assigned, such as supporting Development, LCE, and Membership events, as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed