Institute for Contemporary Art Visitor Experience Associate (Part-time)

Virginia Commonwealth University • Richmond, VA

6d • $15 • Onsite

About The Position

The Institute for Contemporary Art at VCU is seeking friendly, motivated, and
outgoing individuals to assist in strengthening the ICA’s mission to listen,
create, and make art public. The Visitor Experience Associates (VEAs) serve as
the front-line representative of the ICA at VCU. VEAs ensure that every visitor
enjoys a welcoming, safe, and enriching experience. This position is responsible
for performing opening and closing duties for the museum, maintains a high
standard of customer service, and supports daily museum operations.

Requirements

• Must pass a pre-employment background check.
• High school diploma or equivalent; some college or museum experience preferred.
• Previous experience in customer service, hospitality, or cultural institutions.
• Excellent communication and interpersonal skills.
• Reliable, punctual, and comfortable working independently or as part of a team.
• Availability to work weekends, holidays, and occasional evenings as required.
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU
• Ability to stand or walk for extended periods.
• Ability to lift up to 25 lbs occasionally.

Responsibilities

• Open and secure the museum in accordance with established procedures, including disarming/arming alarms, unlocking/locking doors, and preparing public areas for visitors.
• Conduct pre-opening inspections of galleries, public spaces, and facilities to ensure readiness and cleanliness.
• Perform end-of-day closing walkthroughs to ensure all visitors have exited, galleries are secure, and lights, exhibits, and equipment are properly shut down.
• Complete the Daily Assignment Sheet which includes attendance numbers for classes, tours, galleries, and overall guests in the building.
• Reconcile and report ticketing, and cash handling records as required.
• Provide excellent customer service by greeting visitors, answering questions, and assisting with wayfinding and exhibit information.
• Facilitate ticket sales, membership sign-ups, and event check-ins using point-of-sale systems.
• Assist with visitor feedback and communicate visitor needs or concerns to supervisors.
• Incident reporting, includes an email to Manager with a photo of what was touched, description of the incident, and time of incident.
• Monitor visitor activity to ensure the safety of guests and exhibits.
• Follow emergency procedures and support the evacuation or shelter-in-place process when necessary.
• Assist in maintaining cleanliness and orderliness in public areas.
• Replenish exhibition materials as needed.
• Work collaboratively with other staff and volunteers to deliver a seamless visitor experience.
• Support museum programs, events, and special exhibitions as assigned.

Benefits

• All VCU employee types are eligible for a wide array of benefits to support you during your employment at VCU. Consult the benefits website [https://hr.vcu.edu/benefits/all-benefits/] for information on benefits eligibility according to employee type.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees