Visitor Experience Associate, Morris Arboretum & Public Gardens

University of Pennsylvania • Philadelphia, PA

18d • $17 • Onsite

About The Position

Visitor Experience Associates are the public-facing ambassadors of the Morris Arboretum, welcoming more than 150,000 visitors annually. This role is essential to creating a positive, memorable experience for guests by providing excellent customer service, handling admissions and retail transactions, answering questions, and assisting visitors throughout their time on the grounds. Visitor Experience Associates must be professional, friendly, dependable, and comfortable working in a fast-paced environment that includes standing for extended periods, working outdoors in various weather conditions, handling money, and using computer-based systems. Flexibility, teamwork, and a sense of humor are valued attributes for success in this role.

Requirements

• Friendly, customer-centered demeanor with a commitment to excellent service.
• Previous experience in a customer-facing or service-oriented role preferred.
• Ability to remain calm and professional under pressure.
• Willingness to assist wherever needed and proactively address issues.
• Strong attention to detail and experience handling cash and financial transactions.
• Ability to communicate information clearly and concisely to a diverse audience.
• Comfort using computers, tablets, and point-of-sale systems.
• Ability to walk and stand for extended periods and work outdoors in all weather conditions.
• Valid driver’s license required.
• This is a year-round, part-time (averaging 18/hours per week), paid position with variable hours.
• Weekend and holidays availability required.

Responsibilities

• Represent the Morris Arboretum in a professional, service-oriented manner at all times.
• Greet visitors and serve as an information resource by providing directions, answering questions, and offering assistance.
• Deliver an exceptional visitor experience through active listening, empathy, and problem-solving.
• Process admissions, memberships, and retail sales transactions, including handling cash and credit card payments with accuracy and accountability.
• Operate the gift shop and support membership sales as needed.
• When required, transport visitors on Arboretum grounds and between parking locations; direct visitors within designated parking areas.
• Drive rental clients using golf carts during special events.
• Perform other duties as assigned to support daily operations and visitor needs.

Benefits

• Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed