Visitor Experience Associate - Gift Shop and Merchandising
About The Position
The Visitor Experience Associate - Gift Shop and Merchandising, is a Core Team Member within the Visitor Center at Buffalo Trace Distillery. They will assist management with identifying & executing daily gift shop operations duties; fulfilling staff work attire orders; creating gift sets; fulfilling donation and gift requests. They are an integral part of improvements to the overall visitor experience; model excellent customer service at all times; take the lead on servicing internal and external VIPs. Coordinate with the Visitor Experience Team Leaders & Management on the implementation of assigned tasks for the Retail & Merchandising team. Evaluate priorities and make suggestions for developing new tasks that will increase the efficiency of the Retail & Merchandising team. Model world-class customer service at all times to both internal and external customers. Assist management with training opportunities that will increase team morale and overall KPI scores. Model management’s customer service standards to the team and serve as “eyes” and “ears” for management, alerting them to when standards are not being met or additional training is needed. Work closely with VIP (internal/external) guests to develop raving fans. Innovate ways to increase per person spend through merchandising and creative upselling in the Gift Shop. Engage visitors and create an environment that is welcoming. Ensure the Gift Shop is tidy and visually appealing. Assist management with training and communication to Gift Shop Associates regarding their duties and Distillery updates. Take a leading role in Gift Shop cleanlieness, organization of floor and storage, inventory, and invoice processing. Alert management when inventory requires reordering and assist with eye-catching displays. Develop a working knowledge of all tour routes and basic content to assist visitors. Provide Tasting Room support as bar back and offer "Tasting Only" experiences as needed. Coordinate with Tasting Team staff to ensure they have the appropriate supplies, both alcohol and non-alcohol. Maintain accurate inventory of merchandise utilized in the Tasting Room.
Requirements
- Ability and willingness to work non-traditional hours (nights/weekends)
- High School diploma or GED equivalent
- Must be a team player
- Ability to handle multiple tasks at one time
- Ability to project a professional image
- Strong planning and organizational skills
Nice To Haves
- Strong presentation skills
- Excellent oral & written communication skills
- 1 Year Experience in customer service, retail
- 1 Year Experience dealing with VIP guests
Responsibilities
- Assist management with identifying & executing daily gift shop operations duties
- Fulfilling staff work attire orders
- Creating gift sets
- Fulfilling donation and gift requests
- Coordinate with the Visitor Experience Team Leaders & Management on the implementation of assigned tasks for the Retail & Merchandising team
- Evaluate priorities and make suggestions for developing new tasks that will increase the efficiency of the Retail & Merchandising team
- Model world-class customer service at all times to both internal and external customers
- Assist management with training opportunities that will increase team morale and overall KPI scores
- Work closely with VIP (internal/external) guests to develop raving fans
- Innovate ways to increase per person spend through merchandising and creative upselling in the Gift Shop
- Engage visitors and create an environment that is welcoming
- Ensure the Gift Shop is tidy and visually appealing
- Assist management with training and communication to Gift Shop Associates regarding their duties and Distillery updates
- Take a leading role in Gift Shop cleanlieness, organization of floor and storage, inventory, and invoice processing
- Alert management when inventory requires reordering and assist with eye-catching displays
- Develop a working knowledge of all tour routes and basic content to assist visitors
- Provide Tasting Room support as bar back and offer "Tasting Only" experiences as needed
- Coordinate with Tasting Team staff to ensure they have the appropriate supplies, both alcohol and non-alcohol
- Maintain accurate inventory of merchandise utilized in the Tasting Room
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
