Visitor Centre Lead
About The Position
You will support the Principal Ranger and work closely with the Visitor Centre staff and wider leadership team. You’ll ensure the team has the resources and skills to deliver high‑quality service, share local and regional information, and strengthen connections with tangata whenua and our unique cultural heritage. You will lead, train, and mentor staff, help drive community engagement initiatives, coordinate daily tasks, and foster a strong health and safety culture. The Visitor Centre Is open to the public six months of the year over the summer high season, and up to 7 days a week over that period, including public holidays.
Requirements
- Proven experience managing or leading a team in a customer service or visitor centre space.
- Ability to manage competing priorities, and balance planned and reactive work.
- A strong health and safety focus.
- Ability to lead, mentor and coach others, with effective conflict resolution skills.
- Tech savvy with ability to pick up new systems and databases quickly.
- An understanding of recreation and tourism opportunities throughout Aotearoa and knowledge of conservation, recreational and community engagement activities available in Wānaka.
- The ability to convey visitor safety information clearly, concisely and in a positive manner.
- Excellent interpersonal and communication skills and the ability to maintain high standards and a positive attitude while working under pressure and/or performing repetitive tasks.
- The ability to work weekends and across the holiday period.
- Current Driver’s Licence.
Responsibilities
- Lead, train, and mentor staff
- Help drive community engagement initiatives
- Coordinate daily tasks
- Foster a strong health and safety culture
Benefits
- DOC places importance on developing a culture where everyone can participate, thrive, and grow.
- We’re working towards being an organisation that is diverse, equitable and inclusive by default.
- We support flexible work arrangements for our kaimahi who are working in a wide variety of roles and locations across Aotearoa.
- Flexible options will be considered based on your role and in discussion with your leader.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
